Bio-Techne
Scientific Support Manager(m/w/x)
Vollzeitnur vor OrtSenior
Düsseldorf
Neuer Job?Nejo!
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BIBio-Techne GmbH (Germany)
Scientific Support Specialist(m/w/x)
Düsseldorf
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Answering product inquiries and application questions for life science research tools. PhD in a life science field required. Employee stock purchase plan, retirement programs.
Anforderungen
- Fluent English
- Additional European language desirable
- PhD in biology, chemistry, biochemistry, bioengineering, or related life science field
- B.Sc. and 5+ years laboratory experience
- Excellent IT skills
- Experience with databases (Salesforce or similar CRM) desirable
- Office Outlook, Excel, and Word essential
- Analytical and troubleshooting skills
- Experience in ISH and/or molecular biology techniques
- Experience in working with organoids/stem cell culture
- Friendly and tactful personality
- Excellent written and verbal communication skills
- Conscientious, articulate, and possesses excellent presentation and teaching skills
- Commitment to total customer satisfaction
- Excellent attention to detail
- Excellent time management skills
- Excellent organisational skills
- Excellent administration skills
- Verbal and written skills in English
- Other languages desirable
- Love to problem solve
- Creative flair for innovation
- Excellent interpersonal skills
- Ability to communicate at all levels with all stakeholders
- Enjoy working autonomously
- Enjoy working as part of a team
- Ability to deliver results, learn and share knowledge
- Ability to remain calm under pressure
- Ability to handle complaints and difficult situations
- Comfortable working in a fast-paced environment
- Ability to build strong relationships with all stakeholders
- Strong brand ambassador
Aufgaben
- Provide exceptional technical and scientific support to customers
- Deliver high-quality technical support via phone, email, and chat
- Respond to product inquiries and application questions
- Address customer complaints
- Provide pre-sales technical expertise to the sales team
- Deliver product training to the sales team
- Offer scientific guidance to identify and progress sales opportunities
- Troubleshoot complaints using laboratory experience and product knowledge
- Assist customers with setting up spatial biology assays
- Ensure fast and high-quality customer responses
- Liaise with corporate sites for support and quality control data
- Log all customer correspondence in CRM
- Represent the company professionally
- Notify affected customers of product changes
- Provide product training for new starters
- Utilize phone, email, Microsoft Teams, and online chat for support
- Collaborate with Sales Managers to enhance customer experience
- Partner with the sales team to drive revenue growth
- Provide proactive product training to the sales team
- Offer pre-sales support to identify and convert sales leads
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – fließend
- Baskisch – verhandlungssicher
Tools & Technologien
- Salesforce
- CRM
- Office Outlook
- Excel
- Word
Benefits
Betriebliche Altersvorsorge
- Retirement programs
Attraktive Vergütung
- Employee stock purchase plan
Mentoring & Coaching
- Mentorship
Karriere- und Weiterentwicklung
- Promotional opportunities
Weiterbildungsangebote
- Training and development
- Internship programs
Lockere Unternehmenskultur
- International and diverse working environment
Sonstige Vorteile
- Employee resource groups
Gemeinnützige Ausrichtung
- Volunteer and charity events
Team Events & Ausflüge
- Employee events
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Bio-Techne GmbH (Germany) erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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BIBio-Techne GmbH (Germany)
Scientific Support Specialist(m/w/x)
Düsseldorf
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Answering product inquiries and application questions for life science research tools. PhD in a life science field required. Employee stock purchase plan, retirement programs.
Anforderungen
- Fluent English
- Additional European language desirable
- PhD in biology, chemistry, biochemistry, bioengineering, or related life science field
- B.Sc. and 5+ years laboratory experience
- Excellent IT skills
- Experience with databases (Salesforce or similar CRM) desirable
- Office Outlook, Excel, and Word essential
- Analytical and troubleshooting skills
- Experience in ISH and/or molecular biology techniques
- Experience in working with organoids/stem cell culture
- Friendly and tactful personality
- Excellent written and verbal communication skills
- Conscientious, articulate, and possesses excellent presentation and teaching skills
- Commitment to total customer satisfaction
- Excellent attention to detail
- Excellent time management skills
- Excellent organisational skills
- Excellent administration skills
- Verbal and written skills in English
- Other languages desirable
- Love to problem solve
- Creative flair for innovation
- Excellent interpersonal skills
- Ability to communicate at all levels with all stakeholders
- Enjoy working autonomously
- Enjoy working as part of a team
- Ability to deliver results, learn and share knowledge
- Ability to remain calm under pressure
- Ability to handle complaints and difficult situations
- Comfortable working in a fast-paced environment
- Ability to build strong relationships with all stakeholders
- Strong brand ambassador
Aufgaben
- Provide exceptional technical and scientific support to customers
- Deliver high-quality technical support via phone, email, and chat
- Respond to product inquiries and application questions
- Address customer complaints
- Provide pre-sales technical expertise to the sales team
- Deliver product training to the sales team
- Offer scientific guidance to identify and progress sales opportunities
- Troubleshoot complaints using laboratory experience and product knowledge
- Assist customers with setting up spatial biology assays
- Ensure fast and high-quality customer responses
- Liaise with corporate sites for support and quality control data
- Log all customer correspondence in CRM
- Represent the company professionally
- Notify affected customers of product changes
- Provide product training for new starters
- Utilize phone, email, Microsoft Teams, and online chat for support
- Collaborate with Sales Managers to enhance customer experience
- Partner with the sales team to drive revenue growth
- Provide proactive product training to the sales team
- Offer pre-sales support to identify and convert sales leads
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – fließend
- Baskisch – verhandlungssicher
Tools & Technologien
- Salesforce
- CRM
- Office Outlook
- Excel
- Word
Benefits
Betriebliche Altersvorsorge
- Retirement programs
Attraktive Vergütung
- Employee stock purchase plan
Mentoring & Coaching
- Mentorship
Karriere- und Weiterentwicklung
- Promotional opportunities
Weiterbildungsangebote
- Training and development
- Internship programs
Lockere Unternehmenskultur
- International and diverse working environment
Sonstige Vorteile
- Employee resource groups
Gemeinnützige Ausrichtung
- Volunteer and charity events
Team Events & Ausflüge
- Employee events
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Bio-Techne GmbH (Germany) erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Bio-Techne GmbH (Germany)
Branche
Healthcare
Beschreibung
The company enables cutting-edge research in Life Sciences and Clinical Diagnostics, providing tools for disease treatment and prevention.
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- Bio-Techne
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Customer Service Advisor EMEA(m/w/x)
Vollzeitnur vor OrtJuniorDüsseldorf - Ecolab Deutschland GmbH
Sales Support Assistant(m/w/x)
Vollzeitnur vor OrtBerufserfahrenMonheim am Rhein - Resolve Biosciences
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