Insider One
Technical Support Specialist(m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Berlin
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
INInsider One
Product Support Consultant - German Speaker(m/w/x)
Berlin
Vollzeitmit HomeofficeBerufserfahren
AI/ML
Nejo KI-Zusammenfassung
Troubleshooting technical issues for SaaS marketing platform partners. Strong German and English communication skills required. Shareowner system, industry-shaping role.
Anforderungen
- University degree in Business, Marketing, Engineering, or related fields
- Experience supporting technical product in SaaS, or MIS/Software Development teams
- Strong written communication in English and German
- High sense of responsibility and accountability
- Ability to provide timely responses and follow up systematically
- Problem-solving skills with positive attitude and helpfulness
- Good debugging and troubleshooting skills
- Knowledge of HTML, CSS, or other programming languages (plus)
- Collaboration and relationship building with customers (executive level)
- Solid oral and written communication abilities, energetic phone skills, and listening skills
- Self-motivated and tech-savvy, seeking new solutions for client relationships
- Caring for clients and ensuring they feel at home with products and assistance
- Superior project and time management skills, keen eye for detail (plus)
- Passion for testing, measuring, and improving outreach and follow-up effectiveness
- Ability and flexibility to work in fast-paced startup environment
- Solid understanding of basic web concepts and digital marketing
Aufgaben
- Support seamless partner experiences
- Troubleshoot technical issues
- Resolve partner requests
- Review and address partner queries
- Find creative solutions for partner needs
- Help partners overcome technical challenges
- Expand partner use of the Insider platform
- Advocate for partners by sharing feedback
- Contribute to product improvements
- Meet SLAs for response and resolution times
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – fließend
- Deutsch – fließend
Tools & Technologien
- SaaS
- HTML
- CSS
Benefits
Attraktive Vergütung
- Competitive compensation packages
- Shareowner system
Startup-Atmosphäre
- Access to limitless global network
Sonstige Vorteile
- Industry shaping the future of customer experiences
Weiterbildungsangebote
- Hard and soft skills training
- Weekly Sales University training
- Access to Udemy business plan
- Opportunity to deliver training and workshops
Team Events & Ausflüge
- Team activities
Lockere Unternehmenskultur
- No dress code
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Insider One erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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INInsider One
Product Support Consultant - German Speaker(m/w/x)
Berlin
Vollzeitmit HomeofficeBerufserfahren
AI/ML
Nejo KI-Zusammenfassung
Troubleshooting technical issues for SaaS marketing platform partners. Strong German and English communication skills required. Shareowner system, industry-shaping role.
Anforderungen
- University degree in Business, Marketing, Engineering, or related fields
- Experience supporting technical product in SaaS, or MIS/Software Development teams
- Strong written communication in English and German
- High sense of responsibility and accountability
- Ability to provide timely responses and follow up systematically
- Problem-solving skills with positive attitude and helpfulness
- Good debugging and troubleshooting skills
- Knowledge of HTML, CSS, or other programming languages (plus)
- Collaboration and relationship building with customers (executive level)
- Solid oral and written communication abilities, energetic phone skills, and listening skills
- Self-motivated and tech-savvy, seeking new solutions for client relationships
- Caring for clients and ensuring they feel at home with products and assistance
- Superior project and time management skills, keen eye for detail (plus)
- Passion for testing, measuring, and improving outreach and follow-up effectiveness
- Ability and flexibility to work in fast-paced startup environment
- Solid understanding of basic web concepts and digital marketing
Aufgaben
- Support seamless partner experiences
- Troubleshoot technical issues
- Resolve partner requests
- Review and address partner queries
- Find creative solutions for partner needs
- Help partners overcome technical challenges
- Expand partner use of the Insider platform
- Advocate for partners by sharing feedback
- Contribute to product improvements
- Meet SLAs for response and resolution times
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – fließend
- Deutsch – fließend
Tools & Technologien
- SaaS
- HTML
- CSS
Benefits
Attraktive Vergütung
- Competitive compensation packages
- Shareowner system
Startup-Atmosphäre
- Access to limitless global network
Sonstige Vorteile
- Industry shaping the future of customer experiences
Weiterbildungsangebote
- Hard and soft skills training
- Weekly Sales University training
- Access to Udemy business plan
- Opportunity to deliver training and workshops
Team Events & Ausflüge
- Team activities
Lockere Unternehmenskultur
- No dress code
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Insider One erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
Insider One
Branche
IT
Beschreibung
The company is a leading platform for marketing and customer engagement, integrating data and personalization across various channels.
Noch nicht perfekt?
- Insider One
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