Lead Front Office Manager(m/w/x)

Beschreibung

In this role, you will lead the Front Office team across EMEA, ensuring top-notch service delivery while fostering a collaborative office culture. Your day-to-day responsibilities will include managing operations, coordinating with various departments, and overseeing office logistics.

Anforderungen

• •Commercial training, hotel management education, or similar qualification
• •Minimum 5 years of experience in front office, office management, or hospitality services
• •At least 2 years in a supervisory or multi-site coordination role
• •Strong leadership and coordination skills
• •Excellent interpersonal and communication abilities
• •Fluency in English and German; additional European languages are an asset
• •Proficiency in Microsoft Office and experience with travel booking systems or facility tools
• •High level of integrity, discretion, and customer orientation
• •Ability to structure operations and solve problems proactively
• •Ability to lead by example

Aufgaben

• •Lead and manage the regional Front Office team across multiple EMEA locations
• •Ensure high-quality service delivery at all front desks, including reception and logistics
• •Develop and maintain front office processes and operational procedures
• •Coordinate regional front office topics and collaborate with internal departments
• •Support vendor management for office services and supplies across EMEA sites
• •Oversee travel support, office events, visitor management, and meeting logistics
• •Foster collaboration and professionalism to enhance regional office culture
• •Supervise and support local Front Office Coordinators, including onboarding and training
• •Standardize tools, templates, and workflows for front office tasks
• •Monitor and manage regional front office budgets and cost efficiency
• •Coordinate space management and meeting room usage with Facility Management
• •Track and resolve issues related to front office service delivery
• •Support planning and execution of internal meetings and office-wide events
• •Ensure proper documentation and reporting of regional front office operations

Tools & Technologien

Benefits