Intersnack IT KG
IT Service Delivery Manager – Network and Security(m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Düsseldorf
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
INIntersnack IT KG
IT Service Delivery Manager - Multi - Vendor / SIAM(m/w/x)
Düsseldorf
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Managing multi-vendor IT services and driving performance in a global SIAM setup. Extensive IT service management and vendor governance experience required. Continuous learning support, collaborative workplace.
Anforderungen
- Extensive IT background in service management, infrastructure, and end-to-end service delivery
- Experience in multi-vendor setup, ideally SIAM operating model
- Vendor governance experience (management, contract oversight, SLA/KPI tracking, performance reviews, escalation, renewals/negotiations)
- Strong ITIL-based service management/ITSM practices
- Experience supporting global IT operations
- Structured service reporting and continual service improvement
- ITIL Foundation (v3/v4) or higher certification
- PRINCE2/PMP certification
- Strong analytical mindset
- Driving service improvement initiatives
- Problem management and root cause analysis
- Excellent communication skills
- Excellent stakeholder management skills
- Service-oriented approach
- Ability to influence internal teams, vendors, and leadership
- Experience with ITSM tooling (e.g., ServiceNow)
- Experience with BI/reporting tools (e.g., Qlik)
- Familiarity with ERP systems
- Familiarity with MES systems
- Ability to work in complex, collaborative matrix environment
- Experience with virtual teams in multi-cultural, diverse settings
- Strong problem-solving skills
- Mature judgement in challenging situations
- Strong command of spoken and written English
- Knowledge of German
- Valid work and residence permit for non-EU applicants
Aufgaben
- Ensure reliable, business-aligned IT services
- Drive service performance in a multi-vendor environment
- Hold providers accountable to SLAs and KPIs
- Improve stability across infrastructure and business services
- Own end-to-end service performance in SIAM setup
- Manage service review cadence and performance reviews
- Handle escalation processes and follow through on actions
- Track and analyze SLAs and KPIs
- Report service performance to stakeholders and IT leadership
- Drive continual service improvement with vendors
- Conduct problem management and root cause analysis
- Translate business needs into service expectations
- Align with stakeholders on priorities and service quality
- Integrate business services into IT operations
- Support contract and commercial governance
- Ensure commitments are measurable and enforceable
- Manage risk and ensure compliance with third-party delivery
- Maintain a vendor/service risk register
- Contribute to service resilience
- Support continuity and recovery considerations
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Abgeschlossene BerufsausbildungODER
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – fließend
- Deutsch – Grundkenntnisse
Tools & Technologien
- ServiceNow
- Qlik
- ERP
- MES
Benefits
Weiterbildungsangebote
- Continuous learning support
- Professional development support
Startup-Atmosphäre
- Collaborative workplace
Mentoring & Coaching
- Personal development support
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Intersnack IT KG erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- Capgemini
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Senior Manager Service Management(m/w/x)
Vollzeitmit HomeofficeManagementDüsseldorf
INIntersnack IT KG
IT Service Delivery Manager - Multi - Vendor / SIAM(m/w/x)
Düsseldorf
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Managing multi-vendor IT services and driving performance in a global SIAM setup. Extensive IT service management and vendor governance experience required. Continuous learning support, collaborative workplace.
Anforderungen
- Extensive IT background in service management, infrastructure, and end-to-end service delivery
- Experience in multi-vendor setup, ideally SIAM operating model
- Vendor governance experience (management, contract oversight, SLA/KPI tracking, performance reviews, escalation, renewals/negotiations)
- Strong ITIL-based service management/ITSM practices
- Experience supporting global IT operations
- Structured service reporting and continual service improvement
- ITIL Foundation (v3/v4) or higher certification
- PRINCE2/PMP certification
- Strong analytical mindset
- Driving service improvement initiatives
- Problem management and root cause analysis
- Excellent communication skills
- Excellent stakeholder management skills
- Service-oriented approach
- Ability to influence internal teams, vendors, and leadership
- Experience with ITSM tooling (e.g., ServiceNow)
- Experience with BI/reporting tools (e.g., Qlik)
- Familiarity with ERP systems
- Familiarity with MES systems
- Ability to work in complex, collaborative matrix environment
- Experience with virtual teams in multi-cultural, diverse settings
- Strong problem-solving skills
- Mature judgement in challenging situations
- Strong command of spoken and written English
- Knowledge of German
- Valid work and residence permit for non-EU applicants
Aufgaben
- Ensure reliable, business-aligned IT services
- Drive service performance in a multi-vendor environment
- Hold providers accountable to SLAs and KPIs
- Improve stability across infrastructure and business services
- Own end-to-end service performance in SIAM setup
- Manage service review cadence and performance reviews
- Handle escalation processes and follow through on actions
- Track and analyze SLAs and KPIs
- Report service performance to stakeholders and IT leadership
- Drive continual service improvement with vendors
- Conduct problem management and root cause analysis
- Translate business needs into service expectations
- Align with stakeholders on priorities and service quality
- Integrate business services into IT operations
- Support contract and commercial governance
- Ensure commitments are measurable and enforceable
- Manage risk and ensure compliance with third-party delivery
- Maintain a vendor/service risk register
- Contribute to service resilience
- Support continuity and recovery considerations
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Abgeschlossene BerufsausbildungODER
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – fließend
- Deutsch – Grundkenntnisse
Tools & Technologien
- ServiceNow
- Qlik
- ERP
- MES
Benefits
Weiterbildungsangebote
- Continuous learning support
- Professional development support
Startup-Atmosphäre
- Collaborative workplace
Mentoring & Coaching
- Personal development support
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Intersnack IT KG erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Intersnack IT KG
Branche
IT
Beschreibung
Intersnack IT KG provides group-wide IT services for Intersnack Group, supporting its business strategy with a modern IT infrastructure.
Noch nicht perfekt?
- Intersnack IT KG
IT Service Delivery Manager – Network and Security(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenDüsseldorf - Capgemini
SIAM Governance Lead(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin, Hamburg, Köln, Frankfurt am Main, Nürnberg, Hannover, Stuttgart, Ratingen, Lübeck, München - DKV Mobility
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Vollzeitmit HomeofficeManagementDüsseldorf