NTT DATA
Senior Manager Service Management(m/w/x)
Vollzeitmit HomeofficeManagement
Düsseldorf
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NTNTT DATA
Senior Manager Service Management(m/w/x)
Düsseldorf
Vollzeitmit HomeofficeManagement
Nejo KI-Zusammenfassung
Overseeing end-to-end IT service delivery and planning offerings for AI and digital infrastructure clients. Extended proficiency in service management tools and client relationship management required. Exposure to cutting-edge AI and digital infrastructure projects.
Anforderungen
- Extended client relationship management and communication skills
- Ability to align service management initiatives with business objectives
- Extended proficiency in service management tools and software
- Extended focus on service quality, performance, and continuous improvement
- Extended management abilities
- Commitment to delivering exceptional IT services
- Ability to collaborate with cross-functional teams
- Bachelor's degree or equivalent in IT, computer science, or related field
- Highly beneficial relevant professional certifications (ITIL Expert, PMP, or other)
- Extended experience in IT service management roles within IT services industry
- Extended demonstrable work experience in large scale (preferably multinational) technology services environment
- Extended demonstrable vendor management experience
- Extended management and leadership experience
- Extended experience in developing and implementing improvement plans and services
- Extended experience in client needs assessment, service quality standards, and client satisfaction evaluation
Aufgaben
- Develop and refine service management strategy
- Align service strategy with business goals
- Plan and prioritize IT service offerings
- Oversee end-to-end service delivery
- Ensure services meet quality standards
- Monitor KPIs and SLAs for performance
- Establish and maintain stakeholder relationships
- Serve as primary contact for service matters
- Ensure client satisfaction
- Address client concerns and feedback
- Create new IT services based on customer needs
- Modify existing IT services based on best practices
- Manage service transitions for seamless deployment
- Implement and improve ITIL service processes
- Manage incident and problem management
- Oversee change and service request management
- Lead service specialists and foster team culture
- Drive team towards operational excellence
- Allocate and manage resources effectively
- Explore opportunities for revenue growth
- Expand and enhance service offerings
- Identify and mitigate service delivery risks
- Address risks impacting client satisfaction
- Develop and implement risk management strategies
- Develop and implement contingency plans
- Generate reports and performance analytics
- Communicate service performance and trends
- Identify and communicate areas for improvement
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Abgeschlossene BerufsausbildungODER
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens NTT DATA erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
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NTNTT DATA
Senior Manager Service Management(m/w/x)
Düsseldorf
Vollzeitmit HomeofficeManagement
Nejo KI-Zusammenfassung
Overseeing end-to-end IT service delivery and planning offerings for AI and digital infrastructure clients. Extended proficiency in service management tools and client relationship management required. Exposure to cutting-edge AI and digital infrastructure projects.
Anforderungen
- Extended client relationship management and communication skills
- Ability to align service management initiatives with business objectives
- Extended proficiency in service management tools and software
- Extended focus on service quality, performance, and continuous improvement
- Extended management abilities
- Commitment to delivering exceptional IT services
- Ability to collaborate with cross-functional teams
- Bachelor's degree or equivalent in IT, computer science, or related field
- Highly beneficial relevant professional certifications (ITIL Expert, PMP, or other)
- Extended experience in IT service management roles within IT services industry
- Extended demonstrable work experience in large scale (preferably multinational) technology services environment
- Extended demonstrable vendor management experience
- Extended management and leadership experience
- Extended experience in developing and implementing improvement plans and services
- Extended experience in client needs assessment, service quality standards, and client satisfaction evaluation
Aufgaben
- Develop and refine service management strategy
- Align service strategy with business goals
- Plan and prioritize IT service offerings
- Oversee end-to-end service delivery
- Ensure services meet quality standards
- Monitor KPIs and SLAs for performance
- Establish and maintain stakeholder relationships
- Serve as primary contact for service matters
- Ensure client satisfaction
- Address client concerns and feedback
- Create new IT services based on customer needs
- Modify existing IT services based on best practices
- Manage service transitions for seamless deployment
- Implement and improve ITIL service processes
- Manage incident and problem management
- Oversee change and service request management
- Lead service specialists and foster team culture
- Drive team towards operational excellence
- Allocate and manage resources effectively
- Explore opportunities for revenue growth
- Expand and enhance service offerings
- Identify and mitigate service delivery risks
- Address risks impacting client satisfaction
- Develop and implement risk management strategies
- Develop and implement contingency plans
- Generate reports and performance analytics
- Communicate service performance and trends
- Identify and communicate areas for improvement
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Abgeschlossene BerufsausbildungODER
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens NTT DATA erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
NTT DATA
Branche
IT
Beschreibung
Das Unternehmen ist ein weltweit führendes Unternehmen für IT-Lösungen und -Dienstleistungen, das Menschen, Daten und Dinge zusammenbringt, um eine bessere und nachhaltigere Zukunft zu schaffen.
Noch nicht perfekt?
- NTT DATA
Senior Manager Service Management(m/w/x)
Vollzeitmit HomeofficeManagementDüsseldorf - All for One Group
Service Manager AMS(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenFilderstadt, Berlin, Dortmund, Frankfurt am Main, Hamburg, Heidelberg, Heilbronn, München, Ratingen - Intersnack IT KG
IT Service Delivery Manager – Network and Security(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenDüsseldorf - publicplan GmbH
Betriebs- & Servicemanagementexperte(m/w/x)
Vollzeitmit HomeofficeManagementDüsseldorf - Deloitte
Manager IT-Sourcing & Service Management(m/w/x)
Vollzeitmit HomeofficeManagementBerlin, Düsseldorf, Frankfurt am Main, Hamburg, München