DATAGROUP
Service Delivery Manager(m/w/x)
Vollzeitmit HomeofficeManagement
Neu-Isenburg
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
COColliers International EMEA
IT Service Delivery Manager for Western Europe & Head of IT Germany(m/w/x)
Frankfurt am Main, Berlin, Düsseldorf, München
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
Managing IT service delivery and technical support teams for commercial real estate advisory across Western Europe. Strong technical experience in cloud infrastructures (Azure/GCP preferred) and ITIL qualification required. 30 days annual leave, subsidized EGYM Wellpass, JobRad bike leasing.
Anforderungen
- Proven experience in IT service management, project management, team leadership
- Strong technical experience in cloud infrastructures (MS Azure/GCP preferred) and workplace IT
- Strong leadership, communication, and organisational skills
- Appropriate ITIL qualification
- Experience of project management methodologies (onboarding, initiation)
- Demonstrated experience with IT-Security practices and compliance frameworks (ISO27001, GDPR)
- Experience in global, multi-cultural, distributed teams
- Proficiency in other European languages (plus)
- Willingness to travel within Western Europe
- Strategic thinking and implementation of scalable, supportable, secure solutions
- Strong problem-solving and decision-making skills under pressure
- Excellent interpersonal and collaborative teamwork skills
- Innovative mindset and focus on continuous improvement
Aufgaben
- Oversee IT service delivery across Western Europe
- Ensure operational excellence and seamless IT support
- Adhere to global standards, policies, and local regulations
- Lead technical support teams in Western Europe
- Liaise for local projects and business requirements
- Drive technology contribution to German business outcomes
- Support implementation of global and regional initiatives
- Align initiatives with Colliers Technology standards
- Align local initiatives with commercial technology strategy
- Ensure adherence to ITIL best practices
- Manage Incident, Request, Change, and Problem processes
- Drive performance of the Support team
- Ensure efficient IT service delivery meets SLAs
- Assess IT project requirements and feasibility
- Plan and manage IT project implementation within budget
- Collaborate with global and local teams on projects
- Manage local external IT supplier relationships
- Collaborate with Procurement Director on supplier management
- Provide input for and maintain IT policies
- Ensure implementation of IT controls and security processes
- Meet global and local regulatory and compliance requirements
- Lead, mentor, and support German Technical Support Specialists
- Drive performance and development of German team
- Monitor key service metrics
- Drive service improvements
- Ensure adherence to Colliers Technology standards
- Identify areas to simplify and standardize existing technology
- Liaise between IT and business stakeholders
- Manage IT service escalations
- Partner with Head of Commercial Technology EMEA
- Identify new business requirements for commercial strategy
- Determine country-level project delivery
- Promote a learning culture within the team
- Encourage continuous development and knowledge sharing
- Facilitate "TechExperts" business training events
- Maximize value from technology investments
- Produce monthly service reports
- Coordinate Monthly Service Review Meetings
- Review team performance against SLAs
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- MS Azure
- GCP
- ITIL
- ISO27001
- GDPR
Benefits
Flexibles Arbeiten
- Flexible working arrangements
- Mobile working
Mehr Urlaubstage
- 30 days annual leave
Gesundheits- & Fitnessangebote
- Subsidized EGYM Wellpass fitness membership
Firmenfahrrad
- JobRad bike leasing
Sonstige Zulagen
- Meal vouchers
Betriebliche Altersvorsorge
- Company pension scheme
Familienfreundlichkeit
- Family support services
Kinderbetreuung
- Emergency childcare assistance
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Colliers International EMEA erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Noch nicht perfekt?
- Computacenter
Senior IT Solution Architect: Service Desk - Managed Services(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin, Hamburg, München, Köln, Frankfurt am Main, Leipzig, Düsseldorf, Stuttgart, Dresden, Hannover - Deutsche Bank
Senior Service Delivery Manager Global Real Estate Projects(m/w/x)
Vollzeit/Teilzeitmit HomeofficeSeniorFrankfurt am Main - Deloitte GmbH Wirtschaftsprüfungsgesellschaft
Technical Service Manager Cloud Applications(m/w/x)
VollzeitRemoteSeniorBerlin, Hamburg, München, Köln, Frankfurt am Main, Leipzig, Düsseldorf, Stuttgart, Dresden, Hannover - EICS PD GmbH
IT-Service Manager(m/w/x)
Vollzeitmit HomeofficeSeniorFrankfurt am Main
COColliers International EMEA
IT Service Delivery Manager for Western Europe & Head of IT Germany(m/w/x)
Frankfurt am Main, Berlin, Düsseldorf, München
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
Managing IT service delivery and technical support teams for commercial real estate advisory across Western Europe. Strong technical experience in cloud infrastructures (Azure/GCP preferred) and ITIL qualification required. 30 days annual leave, subsidized EGYM Wellpass, JobRad bike leasing.
Anforderungen
- Proven experience in IT service management, project management, team leadership
- Strong technical experience in cloud infrastructures (MS Azure/GCP preferred) and workplace IT
- Strong leadership, communication, and organisational skills
- Appropriate ITIL qualification
- Experience of project management methodologies (onboarding, initiation)
- Demonstrated experience with IT-Security practices and compliance frameworks (ISO27001, GDPR)
- Experience in global, multi-cultural, distributed teams
- Proficiency in other European languages (plus)
- Willingness to travel within Western Europe
- Strategic thinking and implementation of scalable, supportable, secure solutions
- Strong problem-solving and decision-making skills under pressure
- Excellent interpersonal and collaborative teamwork skills
- Innovative mindset and focus on continuous improvement
Aufgaben
- Oversee IT service delivery across Western Europe
- Ensure operational excellence and seamless IT support
- Adhere to global standards, policies, and local regulations
- Lead technical support teams in Western Europe
- Liaise for local projects and business requirements
- Drive technology contribution to German business outcomes
- Support implementation of global and regional initiatives
- Align initiatives with Colliers Technology standards
- Align local initiatives with commercial technology strategy
- Ensure adherence to ITIL best practices
- Manage Incident, Request, Change, and Problem processes
- Drive performance of the Support team
- Ensure efficient IT service delivery meets SLAs
- Assess IT project requirements and feasibility
- Plan and manage IT project implementation within budget
- Collaborate with global and local teams on projects
- Manage local external IT supplier relationships
- Collaborate with Procurement Director on supplier management
- Provide input for and maintain IT policies
- Ensure implementation of IT controls and security processes
- Meet global and local regulatory and compliance requirements
- Lead, mentor, and support German Technical Support Specialists
- Drive performance and development of German team
- Monitor key service metrics
- Drive service improvements
- Ensure adherence to Colliers Technology standards
- Identify areas to simplify and standardize existing technology
- Liaise between IT and business stakeholders
- Manage IT service escalations
- Partner with Head of Commercial Technology EMEA
- Identify new business requirements for commercial strategy
- Determine country-level project delivery
- Promote a learning culture within the team
- Encourage continuous development and knowledge sharing
- Facilitate "TechExperts" business training events
- Maximize value from technology investments
- Produce monthly service reports
- Coordinate Monthly Service Review Meetings
- Review team performance against SLAs
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- MS Azure
- GCP
- ITIL
- ISO27001
- GDPR
Benefits
Flexibles Arbeiten
- Flexible working arrangements
- Mobile working
Mehr Urlaubstage
- 30 days annual leave
Gesundheits- & Fitnessangebote
- Subsidized EGYM Wellpass fitness membership
Firmenfahrrad
- JobRad bike leasing
Sonstige Zulagen
- Meal vouchers
Betriebliche Altersvorsorge
- Company pension scheme
Familienfreundlichkeit
- Family support services
Kinderbetreuung
- Emergency childcare assistance
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Colliers International EMEA erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
Colliers International EMEA
Branche
RealEstate
Beschreibung
Das Unternehmen bietet umfassende Dienstleistungen in der Immobilienberatung, einschließlich An- und Verkauf sowie Vermietung von Gewerbe- und Wohnimmobilien.
Noch nicht perfekt?
- DATAGROUP
Service Delivery Manager(m/w/x)
Vollzeitmit HomeofficeManagementNeu-Isenburg - Computacenter
Senior IT Solution Architect: Service Desk - Managed Services(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin, Hamburg, München, Köln, Frankfurt am Main, Leipzig, Düsseldorf, Stuttgart, Dresden, Hannover - Deutsche Bank
Senior Service Delivery Manager Global Real Estate Projects(m/w/x)
Vollzeit/Teilzeitmit HomeofficeSeniorFrankfurt am Main - Deloitte GmbH Wirtschaftsprüfungsgesellschaft
Technical Service Manager Cloud Applications(m/w/x)
VollzeitRemoteSeniorBerlin, Hamburg, München, Köln, Frankfurt am Main, Leipzig, Düsseldorf, Stuttgart, Dresden, Hannover - EICS PD GmbH
IT-Service Manager(m/w/x)
Vollzeitmit HomeofficeSeniorFrankfurt am Main