Wundermart
Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeManagement
München
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
APApaleo
Head of Platform Success & Onboarding(m/w/x)
München
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
Scaling Customer Success and onboarding processes for an API-first hospitality platform. Proven senior CS leadership experience building or scaling a CS function required. Flexible working model, office in central Munich.
Anforderungen
- Significant experience in Customer Success, Account Management, or Customer Growth within SaaS, Hospitality Tech, or similar industries
- Proven track record in senior CS leadership role, building or scaling CS function
- Strong strategic instincts: able to set direction and manage detail
- Experience designing and implementing scalable CS and onboarding processes in scale-up environment
- Comfortable operating with ambiguity and limited resources; creating structure
- Technically confident: engaging on platform, API, and integration topics
- AI native: integrates AI into workflows to improve CS performance
- Excellent communicator with strong stakeholder management skills
- Proficient with HubSpot, Gainsight, or similar CS/CRM platforms
- Experience in hospitality tech or B2B SaaS for operationally complex industries (strong plus)
- Exposure to commercial CS frameworks: NRR ownership, account forecasting, expansion playbooks
- Experience contributing to or leading Voice-of-Customer programmes
- Familiarity with API-first or platform-model products
Aufgaben
- Define and own Customer Success strategy
- Build team structure and lifecycle methodology
- Set metrics for NRR, churn, CSAT, and adoption
- Lead and grow Customer Success Managers
- Establish ownership and accountability standards
- Build scalable CS processes for adoption, advancement, and expansion
- Manage key customer relationships and executive-level reviews
- Represent Voice of the Customer to leadership
- Translate customer insights into actionable feedback
- Define and track customer health using data and tools
- Proactively manage risk and identify growth opportunities
- Partner with Sales, Marketing, Product, and Engineering
- Set strategic direction for onboarding
- Resolve complex onboarding issues cross-functionally
- Hold Onboarding Team Lead accountable for outcomes
- Escalate recurring issues to Product or leadership
- Represent onboarding performance to leadership
- Translate KPIs into business impact narratives
- Inform investment decisions, headcount planning, and product roadmap
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- HubSpot
- Gainsight
- SaaS
- Hospitality Tech
- API
- AI
Benefits
Flexibles Arbeiten
- Flexible working model
- Remote-first across Europe
Team Events & Ausflüge
- Regular team events
- Regular in-person moments
- Team dinners
- Company meetups
- Offsites
Parkplatz & Pendelvorteile
- Office in central Munich
Lockere Unternehmenskultur
- Diverse and international team
- Feedback-driven culture
Weiterbildungsangebote
- Learning budget
Sinnstiftende Arbeit
- Autonomy and ownership
Öffi Tickets
- Free public transport
Mehr Urlaubstage
- 30 days of vacation
Sonstige Zulagen
- 1000 € personal development budget per year
Gesundheits- & Fitnessangebote
- Access to gyms
- Wellness options
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Apaleo erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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Head of Platform Success & Onboarding(m/w/x)
München
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
Scaling Customer Success and onboarding processes for an API-first hospitality platform. Proven senior CS leadership experience building or scaling a CS function required. Flexible working model, office in central Munich.
Anforderungen
- Significant experience in Customer Success, Account Management, or Customer Growth within SaaS, Hospitality Tech, or similar industries
- Proven track record in senior CS leadership role, building or scaling CS function
- Strong strategic instincts: able to set direction and manage detail
- Experience designing and implementing scalable CS and onboarding processes in scale-up environment
- Comfortable operating with ambiguity and limited resources; creating structure
- Technically confident: engaging on platform, API, and integration topics
- AI native: integrates AI into workflows to improve CS performance
- Excellent communicator with strong stakeholder management skills
- Proficient with HubSpot, Gainsight, or similar CS/CRM platforms
- Experience in hospitality tech or B2B SaaS for operationally complex industries (strong plus)
- Exposure to commercial CS frameworks: NRR ownership, account forecasting, expansion playbooks
- Experience contributing to or leading Voice-of-Customer programmes
- Familiarity with API-first or platform-model products
Aufgaben
- Define and own Customer Success strategy
- Build team structure and lifecycle methodology
- Set metrics for NRR, churn, CSAT, and adoption
- Lead and grow Customer Success Managers
- Establish ownership and accountability standards
- Build scalable CS processes for adoption, advancement, and expansion
- Manage key customer relationships and executive-level reviews
- Represent Voice of the Customer to leadership
- Translate customer insights into actionable feedback
- Define and track customer health using data and tools
- Proactively manage risk and identify growth opportunities
- Partner with Sales, Marketing, Product, and Engineering
- Set strategic direction for onboarding
- Resolve complex onboarding issues cross-functionally
- Hold Onboarding Team Lead accountable for outcomes
- Escalate recurring issues to Product or leadership
- Represent onboarding performance to leadership
- Translate KPIs into business impact narratives
- Inform investment decisions, headcount planning, and product roadmap
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- HubSpot
- Gainsight
- SaaS
- Hospitality Tech
- API
- AI
Benefits
Flexibles Arbeiten
- Flexible working model
- Remote-first across Europe
Team Events & Ausflüge
- Regular team events
- Regular in-person moments
- Team dinners
- Company meetups
- Offsites
Parkplatz & Pendelvorteile
- Office in central Munich
Lockere Unternehmenskultur
- Diverse and international team
- Feedback-driven culture
Weiterbildungsangebote
- Learning budget
Sinnstiftende Arbeit
- Autonomy and ownership
Öffi Tickets
- Free public transport
Mehr Urlaubstage
- 30 days of vacation
Sonstige Zulagen
- 1000 € personal development budget per year
Gesundheits- & Fitnessangebote
- Access to gyms
- Wellness options
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Apaleo erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
Apaleo
Branche
Hospitality
Beschreibung
The company is revolutionizing the hospitality industry with its AI-first property management platform, enhancing guest experiences and staff efficiency.
Noch nicht perfekt?
- Wundermart
Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeManagementMünchen - Lanes & Planes
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Vollzeitmit HomeofficeManagementMünchen - Bliro
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