HRS Group
Enterprise Customer Success Manager(m/w/x)
Vollzeitnur vor OrtSenior
Köln
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Managing global strategic accounts for business travel ProcureTech, TravelTech, FinTech solutions. Several years in Enterprise SaaS or Strategic Account Management with global customers essential. Annual or multi-year bonus, access to global network.
Anforderungen
- Several years experience in Customer Success, Strategic Account Management, Consulting, or Enterprise SaaS, ideally with global customers
- Strong strategic, consultative, solution-based selling capabilities
- Demonstrated leadership experience managing multinational, cross-functional teams
- Ability to translate complex technology and business models into customer value propositions
- Excellent stakeholder management, negotiation, executive communication skills
- Strong analytical mindset, ability to drive data-informed decisions
- High adaptability, ownership mentality, comfort in fast-paced environments
- Fluency in German and English (spoken and written); additional languages a plus
- Occasional travel
Aufgaben
- Own global relationships for strategic accounts.
- Act as a trusted advisor to senior stakeholders.
- Ensure customer satisfaction and program success.
- Ensure sustained value across global initiatives.
- Identify and drive upsell and cross-sell opportunities.
- Build long-term executive partnerships.
- Position HRS as a strategic partner.
- Embed HRS technology into global programs.
- Enable cost optimization, compliance, and traveler satisfaction.
- Drive sustainable revenue growth for HRS.
- Define and manage global customer strategies.
- Align HRS initiatives with client objectives and industry trends.
- Monitor account health, program performance, and value realization.
- Proactively identify risks and drive corrective actions.
- Identify, qualify, and drive expansion opportunities.
- Develop compelling ROI cases and value narratives.
- Position new HRS solutions strategically.
- Act as the single point of contact for customers.
- Lead and coordinate complex matrix organizations.
- Drive successful global rollouts and initiatives.
- Ensure alignment, timelines, and program outcomes.
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Benefits
Moderne Technikausstattung
- Work equipment
Sonstige Vorteile
- Mobility
- Full ownership
- Continuous improvement culture
Boni & Prämien
- Annual or multi-year bonus
Karriere- und Weiterentwicklung
- Access to global network
- Professional growth
Startup-Atmosphäre
- Entrepreneurial environment
Mentoring & Coaching
- Personal growth
Weiterbildungsangebote
- Continuous learning
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens HRS erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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Managing global strategic accounts for business travel ProcureTech, TravelTech, FinTech solutions. Several years in Enterprise SaaS or Strategic Account Management with global customers essential. Annual or multi-year bonus, access to global network.
Anforderungen
- Several years experience in Customer Success, Strategic Account Management, Consulting, or Enterprise SaaS, ideally with global customers
- Strong strategic, consultative, solution-based selling capabilities
- Demonstrated leadership experience managing multinational, cross-functional teams
- Ability to translate complex technology and business models into customer value propositions
- Excellent stakeholder management, negotiation, executive communication skills
- Strong analytical mindset, ability to drive data-informed decisions
- High adaptability, ownership mentality, comfort in fast-paced environments
- Fluency in German and English (spoken and written); additional languages a plus
- Occasional travel
Aufgaben
- Own global relationships for strategic accounts.
- Act as a trusted advisor to senior stakeholders.
- Ensure customer satisfaction and program success.
- Ensure sustained value across global initiatives.
- Identify and drive upsell and cross-sell opportunities.
- Build long-term executive partnerships.
- Position HRS as a strategic partner.
- Embed HRS technology into global programs.
- Enable cost optimization, compliance, and traveler satisfaction.
- Drive sustainable revenue growth for HRS.
- Define and manage global customer strategies.
- Align HRS initiatives with client objectives and industry trends.
- Monitor account health, program performance, and value realization.
- Proactively identify risks and drive corrective actions.
- Identify, qualify, and drive expansion opportunities.
- Develop compelling ROI cases and value narratives.
- Position new HRS solutions strategically.
- Act as the single point of contact for customers.
- Lead and coordinate complex matrix organizations.
- Drive successful global rollouts and initiatives.
- Ensure alignment, timelines, and program outcomes.
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Benefits
Moderne Technikausstattung
- Work equipment
Sonstige Vorteile
- Mobility
- Full ownership
- Continuous improvement culture
Boni & Prämien
- Annual or multi-year bonus
Karriere- und Weiterentwicklung
- Access to global network
- Professional growth
Startup-Atmosphäre
- Entrepreneurial environment
Mentoring & Coaching
- Personal growth
Weiterbildungsangebote
- Continuous learning
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens HRS erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
HRS
Branche
Tourism
Beschreibung
HRS is a pioneer in business travel, transforming how companies and travelers Stay, Work, and Pay through innovative ProcureTech, TravelTech, and FinTech solutions.
Noch nicht perfekt?
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