Beschreibung

In this role, you will be at the forefront of enhancing the customer journey, collaborating closely with sales and product teams to ensure customer satisfaction and success. Your daily responsibilities will include training customers, analyzing interactions, and identifying ways to improve the product.

Anforderungen

• •Fluency in German and English
• •Motivation to build from the ground up
• •Strong organizational skills
• •Highly structured approach to work
• •Strong project management skills
• •Strong stakeholder management skills
• •Ability to prioritize strategically
• •Excellent communication skills
• •Enjoyment of building customer relationships
• •Basic technical understanding of digital products

Aufgaben

• •Serve as the primary contact for active customers
• •Develop customer portfolio to convert PoCs into long-term accounts
• •Conduct trainings and workshops for successful customer activation
• •Analyze data from customer interactions
• •Collaborate with the founding team to enhance customer service
• •Prepare business cases and presentations for C-level decision-makers
• •Identify product improvement opportunities based on customer needs
• •Create case studies and white papers on VoiceLine implementation

Benefits