Genesys Cloud Services Germany GmbH
Senior Customer Success Manager(m/w/x)
Vollzeitnur vor OrtSenior
München
Neuer Job?Nejo!
Die KI-Suchmaschine für Jobs
PAParametric Technology GmbH
Customer Success Manager(m/w/x)
München
VollzeitVor OrtBerufserfahren
Nejo KI-Zusammenfassung
Onboarding and training customers on software integrating physical and digital worlds for product creation. Master's degree in technical/business field and 4+ years customer success experience required. Daily engagement with advanced PLM & CAD platforms.
Anforderungen
- Master’s degree in Business, Engineering, Computer Science, or related field
- 4+ years of experience in customer success, account management, or related role
- Knowledge of PLM & CAD solutions
- Strong understanding of PTC’s products and services
- Excellent communication and interpersonal skills
- Proven track record of driving customer satisfaction, retention, and growth
- Strong problem-solving skills
- Self-motivated and proactive
- Ability to manage multiple priorities and projects
- Proficiency in CRM software and customer success tools
- Proficiency in English and German, both written and spoken
- Experience working with industrial or manufacturing customers
- Professional certifications in customer success or related fields
Aufgaben
- Guide new customers through onboarding
- Conduct training sessions on product features
- Develop and maintain relationships with key stakeholders
- Act as the primary point of contact for customers
- Advocate for customer needs within PTC
- Collaborate with sales, product, and support teams
- Define and track key performance indicators (KPIs)
- Review customer progress and provide insights
- Monitor customer health and identify potential issues
- Provide timely solutions to enhance customer experience
- Drive customer renewals and upsell opportunities
- Work with the sales team to expand customer accounts
- Gather and analyze customer feedback for trends
- Share insights with the product team for improvements
- Maintain accurate records of customer interactions
- Prepare reports on customer health and satisfaction
Berufserfahrung
- 4 Jahre
Ausbildung
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
- Deutsch – verhandlungssicher
Tools & Technologien
- CRM software
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Parametric Technology GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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PAParametric Technology GmbH
Customer Success Manager(m/w/x)
München
VollzeitVor OrtBerufserfahren
Nejo KI-Zusammenfassung
Onboarding and training customers on software integrating physical and digital worlds for product creation. Master's degree in technical/business field and 4+ years customer success experience required. Daily engagement with advanced PLM & CAD platforms.
Anforderungen
- Master’s degree in Business, Engineering, Computer Science, or related field
- 4+ years of experience in customer success, account management, or related role
- Knowledge of PLM & CAD solutions
- Strong understanding of PTC’s products and services
- Excellent communication and interpersonal skills
- Proven track record of driving customer satisfaction, retention, and growth
- Strong problem-solving skills
- Self-motivated and proactive
- Ability to manage multiple priorities and projects
- Proficiency in CRM software and customer success tools
- Proficiency in English and German, both written and spoken
- Experience working with industrial or manufacturing customers
- Professional certifications in customer success or related fields
Aufgaben
- Guide new customers through onboarding
- Conduct training sessions on product features
- Develop and maintain relationships with key stakeholders
- Act as the primary point of contact for customers
- Advocate for customer needs within PTC
- Collaborate with sales, product, and support teams
- Define and track key performance indicators (KPIs)
- Review customer progress and provide insights
- Monitor customer health and identify potential issues
- Provide timely solutions to enhance customer experience
- Drive customer renewals and upsell opportunities
- Work with the sales team to expand customer accounts
- Gather and analyze customer feedback for trends
- Share insights with the product team for improvements
- Maintain accurate records of customer interactions
- Prepare reports on customer health and satisfaction
Berufserfahrung
- 4 Jahre
Ausbildung
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
- Deutsch – verhandlungssicher
Tools & Technologien
- CRM software
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Parametric Technology GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Parametric Technology GmbH
Branche
IT
Beschreibung
The company develops software that integrates the physical and digital worlds to enhance operations and product creation.
Noch nicht perfekt?
- Genesys Cloud Services Germany GmbH
Senior Customer Success Manager(m/w/x)
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Vollzeitnur vor OrtManagementMünchen - Parametric Technology GmbH
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