Beschreibung

As a Senior Subscription Manager, you will focus on renewing contracts and driving customer satisfaction in Germany. This role involves building strong relationships, achieving renewal targets, and enhancing revenue through upselling opportunities.

Anforderungen

• •Curiosity and a learning mindset
• •Detail-oriented with a structured approach
• •Natural ability to update Salesforce and other CRMs
• •Sense of accuracy in pricing and system entries
• •Ability to handle pressure and quick turnaround times
• •Strong negotiation and collaboration skills
• •Team player focused on team interests
• •Excellent problem-solving skills and a can-do attitude
• •Ownership and comfort with ambiguity
• •Experience contributing to commercial and process improvement
• •Successful record in customer/partner facing quota carrying role
• •Experience in Renewals, Sales, Inside Sales in SaaS
• •Bachelor’s degree or equivalent experience
• •Excellent written and oral communication skills in English and German

Aufgaben

• •Renew Support and Subscription contracts with direct customers in Germany
• •Protect and grow Annual Recurring Revenue (ARR)
• •Identify and close up-sell opportunities
• •Develop successful relationships with direct customers for timely renewals
• •Collaborate with Sales, Customer Success, Deal Desk, Finance, Legal, and other stakeholders
• •Ensure high customer satisfaction with PTC services
• •Maintain structured daily and weekly work to achieve renewal rates
• •Achieve or exceed quarterly and annual targets
• •Drive renewal sales processes and rigor
• •Accurately forecast and update data in Salesforce CRM
• •Manage customer queries related to renewals promptly and effectively
• •Conduct weekly forecast calls with internal management
• •Review renewal quotes for accuracy before submission
• •Support customer transitions to Subscription or Cloud from Perpetual licenses
• •Increase renewal value by upselling to existing accounts
• •Calculate renewal offers and manage mid-term contract changes
• •Prepare and send quotes to customers ensuring accurate booking