atmio
Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Hamburg
Neuer Job?Nejo!
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ATatmio
Customer Success Manager(m/w/x)
Hamburg
Vollzeitmit HomeofficeBerufserfahren
Green Job
Nejo KI-Zusammenfassung
Guiding clients through atmio platform deployment and adoption. Building trust with senior B2B customers required. Unlimited vacation, 1:1 psychologist sessions.
Anforderungen
- Building trust with senior B2B customers
- Driving retention and improving customer journey
- Identifying upsell opportunities
- Taking ownership
- Moving fast
- Creating structure in a growing startup
- Cross-functional collaboration
- Turning customer feedback into actionable improvements
- Clear communication
- Handling tough conversations with empathy
- Staying calm under pressure
- Supporting climate impact
- Being part of a mission-driven team
- Being part of a high-performance team
- 2+ years Customer Success experience
- 2+ years Account Management experience
- 2+ years Implementation experience
- Experience with senior-level B2B clients
- Track record in upselling
- Track record in driving renewals
- Strong project management skills
- Data-savvy mindset
- Experience with technical products
- Experience with cross-functional teams (Sales, Software, Product)
- Excellent communication skills
- Excellent conflict resolution skills
- Proactive attitude
- Ownership-driven attitude
- Willingness to step outside comfort zone
- Fluency in German
- Fluency in English
Aufgaben
- Ensure clients successfully deploy atmio
- Empower clients to use the platform
- Engage clients with the platform
- Drive client expansion of platform use
- Lead relationship management
- Identify retention opportunities
- Work with software and sales teams
- Deliver exceptional service
- Surface critical feedback
- Build trust-based customer relationships
- Monitor account health
- Drive renewals and expansions
- Develop onboarding programs
- Provide proactive training
- Conduct onsite training when needed
- Create self-sufficient, happy users
- Gather customer insights and feedback
- Prioritize product improvements based on needs
- Contribute to internal CS tooling
- Develop internal documentation
- Create scalable CS processes
- Implement health monitoring
- Develop onboarding flows
Berufserfahrung
- 2 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – fließend
Benefits
Flexibles Arbeiten
- Remote work possible
- Flexible working hours
Mehr Urlaubstage
- Unlimited vacation
Mentale Gesundheitsförderung
- 1:1 psychologist sessions
Weiterbildungsangebote
- Workshops
Sonstige Vorteile
- Bloom partnership
Sonstige Zulagen
- Professional development budget
Attraktive Vergütung
- Stock option plan
Team Events & Ausflüge
- Team retreats
Öffi Tickets
- Deutschlandticket
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens atmio erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- plancraft
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ATatmio
Customer Success Manager(m/w/x)
Hamburg
Vollzeitmit HomeofficeBerufserfahren
Green Job
Nejo KI-Zusammenfassung
Guiding clients through atmio platform deployment and adoption. Building trust with senior B2B customers required. Unlimited vacation, 1:1 psychologist sessions.
Anforderungen
- Building trust with senior B2B customers
- Driving retention and improving customer journey
- Identifying upsell opportunities
- Taking ownership
- Moving fast
- Creating structure in a growing startup
- Cross-functional collaboration
- Turning customer feedback into actionable improvements
- Clear communication
- Handling tough conversations with empathy
- Staying calm under pressure
- Supporting climate impact
- Being part of a mission-driven team
- Being part of a high-performance team
- 2+ years Customer Success experience
- 2+ years Account Management experience
- 2+ years Implementation experience
- Experience with senior-level B2B clients
- Track record in upselling
- Track record in driving renewals
- Strong project management skills
- Data-savvy mindset
- Experience with technical products
- Experience with cross-functional teams (Sales, Software, Product)
- Excellent communication skills
- Excellent conflict resolution skills
- Proactive attitude
- Ownership-driven attitude
- Willingness to step outside comfort zone
- Fluency in German
- Fluency in English
Aufgaben
- Ensure clients successfully deploy atmio
- Empower clients to use the platform
- Engage clients with the platform
- Drive client expansion of platform use
- Lead relationship management
- Identify retention opportunities
- Work with software and sales teams
- Deliver exceptional service
- Surface critical feedback
- Build trust-based customer relationships
- Monitor account health
- Drive renewals and expansions
- Develop onboarding programs
- Provide proactive training
- Conduct onsite training when needed
- Create self-sufficient, happy users
- Gather customer insights and feedback
- Prioritize product improvements based on needs
- Contribute to internal CS tooling
- Develop internal documentation
- Create scalable CS processes
- Implement health monitoring
- Develop onboarding flows
Berufserfahrung
- 2 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – fließend
Benefits
Flexibles Arbeiten
- Remote work possible
- Flexible working hours
Mehr Urlaubstage
- Unlimited vacation
Mentale Gesundheitsförderung
- 1:1 psychologist sessions
Weiterbildungsangebote
- Workshops
Sonstige Vorteile
- Bloom partnership
Sonstige Zulagen
- Professional development budget
Attraktive Vergütung
- Stock option plan
Team Events & Ausflüge
- Team retreats
Öffi Tickets
- Deutschlandticket
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens atmio erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
atmio
Branche
IT
Beschreibung
atmio builds technology for the oil & gas industry to cut methane emissions. Their gas measurement devices make invisible emissions visible for rapid operator action.
Noch nicht perfekt?
- atmio
Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenHamburg - plancraft
Senior Customer Success Manager - SaaS/B2B(m/w/x)
VollzeitRemoteSeniorHamburg - Ingestro
Senior Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeSeniorHamburg, Berlin - Ingestro
Growth & Success Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenHamburg, Berlin - Appinio
Senior Customer Success Manager DACH(m/w/x)
Vollzeitmit HomeofficeSeniorHamburg, Berlin, München