Growth & Success Manager(m/w/x)

Beschreibung

Working with the founders, you will transform customer success into a revenue-driving engine by building strategic playbooks and scaling growth through meaningful client advocacy.

Anforderungen

• •Entrepreneurial, self-driven mindset and process creation
• •B2B SaaS experience, consulting, operations, or VC
• •Comfort with ambiguity and process development
• •Strategic thinking and hands-on mentality
• •Focus on customer outcomes and metrics
• •Strong messaging skills in English and German
• •Willingness to work in Hamburg or Berlin
• •Experience in scaling startups (1-100 employees)

Aufgaben

• •Define customer growth and success standards
• •Build onboarding flows and retention strategies
• •Develop expansion frameworks and success metrics
• •Identify upsell opportunities to reduce churn
• •Advocate for customer needs to product teams
• •Document successful processes to scale operations
• •Onboard new customers to accelerate time-to-value
• •Execute strategic retention and expansion campaigns
• •Analyze usage patterns for risks and opportunities
• •Create meaningful customer journey touchpoints
• •Partner with Sales on land-and-expand initiatives
• •Map customer use cases to establish trust
• •Automate retention and upsell campaign workflows
• •Manage a repeatable growth and success motion
• •Guide product and go-to-market strategies

Tools & Technologien

Benefits