Mercanis
Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeManagement
Berlin
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
DODoinstruct
Customer Success Manager - Mid-Market(m/w/x)
Berlin
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
Onboarding customers to renewal, identifying growth opportunities, and ensuring tangible results with the platform. Experience with German Mittelstand companies and B2B SaaS required. Support for personal and professional development.
Anforderungen
- Solid experience in Customer Success or related GTM roles, ideally B2B SaaS
- Experience with German Mittelstand companies, supporting EU and US expansion for organizations 150-5000 employees
- Ownership of outcomes, not just tasks
- Confidence leading customer conversations, including challenging discussions and negotiations
- Ability to identify expansion opportunities and translate into structured business cases
- Strong analytical skills connecting usage data, customer goals, and commercial potential
- Understanding of complex stakeholder landscapes and building champions
- Effective prioritization within a portfolio of 70-130 accounts
- Clear, confident, concise communication in German and English at professional level
- Motivation and desire to work with us
Aufgaben
- Guide customers through onboarding to renewal
- Understand customer business and identify growth opportunities
- Proactively drive next steps and remove blockers
- Ensure customers achieve tangible results with the platform
- Challenge customers constructively and guide decision making
- Position yourself as a trusted advisor to stakeholders
- Uncover new use cases and stakeholders
- Quantify value and develop concise business cases
- Align expansion initiatives with customer goals and ROI
- Partner with Account Executives to close upsell opportunities
- Orchestrate the full customer lifecycle
- Conduct structured onboarding and strategic account planning
- Perform executive business reviews and manage renewals
- Build and maintain stakeholder networks
- Align decision makers to secure strategic partnerships
- Translate customer insights into clear internal actions
- Collaborate with Sales, Product, and Support teams
- Maximize customer value and retention
- Develop reference customers and case studies
- Foster long-term partnerships through strong results
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Benefits
Lockere Unternehmenskultur
- Positive working atmosphere
- Communication at eye level
Sonstige Vorteile
- Maximum transparency
- Diversity and inclusion
Weiterbildungsangebote
- Support for personal development
- Support for professional development
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Doinstruct erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- Moss
Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - reteach
Customer Success Manager(m/w/x)
VollzeitRemoteBerufserfahrenBerlin - KNIME
Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin, Konstanz - 360Learning
Customer Success Manager(m/w/x)
VollzeitRemoteBerufserfahrenBerlin
DODoinstruct
Customer Success Manager - Mid-Market(m/w/x)
Berlin
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
Onboarding customers to renewal, identifying growth opportunities, and ensuring tangible results with the platform. Experience with German Mittelstand companies and B2B SaaS required. Support for personal and professional development.
Anforderungen
- Solid experience in Customer Success or related GTM roles, ideally B2B SaaS
- Experience with German Mittelstand companies, supporting EU and US expansion for organizations 150-5000 employees
- Ownership of outcomes, not just tasks
- Confidence leading customer conversations, including challenging discussions and negotiations
- Ability to identify expansion opportunities and translate into structured business cases
- Strong analytical skills connecting usage data, customer goals, and commercial potential
- Understanding of complex stakeholder landscapes and building champions
- Effective prioritization within a portfolio of 70-130 accounts
- Clear, confident, concise communication in German and English at professional level
- Motivation and desire to work with us
Aufgaben
- Guide customers through onboarding to renewal
- Understand customer business and identify growth opportunities
- Proactively drive next steps and remove blockers
- Ensure customers achieve tangible results with the platform
- Challenge customers constructively and guide decision making
- Position yourself as a trusted advisor to stakeholders
- Uncover new use cases and stakeholders
- Quantify value and develop concise business cases
- Align expansion initiatives with customer goals and ROI
- Partner with Account Executives to close upsell opportunities
- Orchestrate the full customer lifecycle
- Conduct structured onboarding and strategic account planning
- Perform executive business reviews and manage renewals
- Build and maintain stakeholder networks
- Align decision makers to secure strategic partnerships
- Translate customer insights into clear internal actions
- Collaborate with Sales, Product, and Support teams
- Maximize customer value and retention
- Develop reference customers and case studies
- Foster long-term partnerships through strong results
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Benefits
Lockere Unternehmenskultur
- Positive working atmosphere
- Communication at eye level
Sonstige Vorteile
- Maximum transparency
- Diversity and inclusion
Weiterbildungsangebote
- Support for personal development
- Support for professional development
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Doinstruct erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Doinstruct
Branche
Other
Beschreibung
The company allows individuals to utilize their skills and contribute to the development of the start-up.
Noch nicht perfekt?
- Mercanis
Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeManagementBerlin - Moss
Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - reteach
Customer Success Manager(m/w/x)
VollzeitRemoteBerufserfahrenBerlin - KNIME
Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin, Konstanz - 360Learning
Customer Success Manager(m/w/x)
VollzeitRemoteBerufserfahrenBerlin