emnify
Customer Success Manager - French Speaker(m/w/x)
Vollzeitnur vor OrtManagement
Berlin
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
ASAssent
Customer Success Manager - French(m/w/x)
Berlin
VollzeitVor OrtBerufserfahren
Nejo KI-Zusammenfassung
Guiding manufacturers through supply chain sustainability programs and compliance. 3+ years in customer success or consulting required. Vacation increases with tenure, corporate bonus.
Anforderungen
- Excellent oral and written communication in French and English
- Clear, concise, and tactful communication
- Additional languages are an asset
- Minimum 3 years related work experience in customer success, project management, and/or consulting roles, or equivalent/transferrable field
- Working knowledge of consultative customer management and/or project management
- Experience in technology/SaaS and/or Professional Services organization is an asset
- Solid Microsoft Excel skills
- Proficiency in pivot tables and lookup functions
Aufgaben
- Deliver services to customers on purchased programs
- Define and execute project plans with customers
- Nurture lasting customer relationships
- Serve as a trusted advisor throughout the customer lifecycle
- Define compliance programs from start to finish
- Execute tasks with Program Support teams for client milestones
- Manage client relationships and account lifetime value
- Help clients realize economic value of subscriptions
- Preserve and grow revenue
- Manage assigned book of business
- Oversee Customer Health and performance metrics
- Lead strategic planning sessions with customers
- Conduct Executive Business Reviews
- Align solutions to customer challenges
- Optimize business value
- Increase product adoption
- Conduct program reviews to understand needs and gaps
- Proactively anticipate and support client tasks
- Analyze program results and supply chain responsiveness
- Identify program strategies and improvement opportunities
- Identify client goals and success metrics
- Ensure quality product configuration during implementation
- Conduct regular progress check-ins with Professional Services
- Support Sales team in renewal management
- Meet renewal targets
- Take on special projects to enhance customer success processes
- Serve as a peer partner to new team members
- Coordinate user permissions in the Assent platform
- Advocate and collaborate with internal groups for client success
- Ensure client growth
- Create strong customer references and referrals
- Consult with clients on program direction using regulatory knowledge
- Identify and drive improvements in product offerings
- Identify and drive improvements in processes, systems, and tools
- Input and maintain client communications in CRM
- Follow corporate security policies and procedures
Berufserfahrung
- 3 Jahre
Ausbildung
- Matura
Sprachen
- Französisch – fließend
- Englisch – fließend
Tools & Technologien
- Microsoft Excel
Benefits
Mehr Urlaubstage
- Vacation time increases with tenure
- Life leave days
Sonstige Vorteile
- Comprehensive benefits packages
Boni & Prämien
- Corporate bonus program
Betriebliche Altersvorsorge
- Retirement savings options
Flexibles Arbeiten
- Flexible work options
Sinnstiftende Arbeit
- Volunteer days
Gemeinnützige Ausrichtung
- Corporate giving initiatives
Weiterbildungsangebote
- Professional development days
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Assent erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- Reonic
Technical Customer Success Manager - France(m/w/x)
Vollzeitnur vor OrtBerufserfahrenBerlin - Assent
Customer Success Manager: Program Specialist(m/w/x)
Vollzeitnur vor OrtJuniorBerlin - Essentry GmbH
Customer Success Manager(m/w/x)
Vollzeitnur vor OrtManagementBerlin - Navan
Enterprise Customer Success Manager(m/w/x)
Vollzeitnur vor OrtSeniorBerlin
ASAssent
Customer Success Manager - French(m/w/x)
Berlin
VollzeitVor OrtBerufserfahren
Nejo KI-Zusammenfassung
Guiding manufacturers through supply chain sustainability programs and compliance. 3+ years in customer success or consulting required. Vacation increases with tenure, corporate bonus.
Anforderungen
- Excellent oral and written communication in French and English
- Clear, concise, and tactful communication
- Additional languages are an asset
- Minimum 3 years related work experience in customer success, project management, and/or consulting roles, or equivalent/transferrable field
- Working knowledge of consultative customer management and/or project management
- Experience in technology/SaaS and/or Professional Services organization is an asset
- Solid Microsoft Excel skills
- Proficiency in pivot tables and lookup functions
Aufgaben
- Deliver services to customers on purchased programs
- Define and execute project plans with customers
- Nurture lasting customer relationships
- Serve as a trusted advisor throughout the customer lifecycle
- Define compliance programs from start to finish
- Execute tasks with Program Support teams for client milestones
- Manage client relationships and account lifetime value
- Help clients realize economic value of subscriptions
- Preserve and grow revenue
- Manage assigned book of business
- Oversee Customer Health and performance metrics
- Lead strategic planning sessions with customers
- Conduct Executive Business Reviews
- Align solutions to customer challenges
- Optimize business value
- Increase product adoption
- Conduct program reviews to understand needs and gaps
- Proactively anticipate and support client tasks
- Analyze program results and supply chain responsiveness
- Identify program strategies and improvement opportunities
- Identify client goals and success metrics
- Ensure quality product configuration during implementation
- Conduct regular progress check-ins with Professional Services
- Support Sales team in renewal management
- Meet renewal targets
- Take on special projects to enhance customer success processes
- Serve as a peer partner to new team members
- Coordinate user permissions in the Assent platform
- Advocate and collaborate with internal groups for client success
- Ensure client growth
- Create strong customer references and referrals
- Consult with clients on program direction using regulatory knowledge
- Identify and drive improvements in product offerings
- Identify and drive improvements in processes, systems, and tools
- Input and maintain client communications in CRM
- Follow corporate security policies and procedures
Berufserfahrung
- 3 Jahre
Ausbildung
- Matura
Sprachen
- Französisch – fließend
- Englisch – fließend
Tools & Technologien
- Microsoft Excel
Benefits
Mehr Urlaubstage
- Vacation time increases with tenure
- Life leave days
Sonstige Vorteile
- Comprehensive benefits packages
Boni & Prämien
- Corporate bonus program
Betriebliche Altersvorsorge
- Retirement savings options
Flexibles Arbeiten
- Flexible work options
Sinnstiftende Arbeit
- Volunteer days
Gemeinnützige Ausrichtung
- Corporate giving initiatives
Weiterbildungsangebote
- Professional development days
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Assent erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Assent
Branche
IT
Beschreibung
Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers.
Noch nicht perfekt?
- emnify
Customer Success Manager - French Speaker(m/w/x)
Vollzeitnur vor OrtManagementBerlin - Reonic
Technical Customer Success Manager - France(m/w/x)
Vollzeitnur vor OrtBerufserfahrenBerlin - Assent
Customer Success Manager: Program Specialist(m/w/x)
Vollzeitnur vor OrtJuniorBerlin - Essentry GmbH
Customer Success Manager(m/w/x)
Vollzeitnur vor OrtManagementBerlin - Navan
Enterprise Customer Success Manager(m/w/x)
Vollzeitnur vor OrtSeniorBerlin