Essentry GmbH
Customer Success Manager(m/w/x)
Vollzeitnur vor OrtManagement
Berlin
Neuer Job?Nejo!
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ASAssent
Customer Success Manager: Program Specialist(m/w/x)
Berlin
VollzeitVor OrtJunior
Green Job
Nejo KI-Zusammenfassung
Defining and executing compliance programs for manufacturers using supply chain sustainability software at a B Corp SaaS provider. High-level strategic planning and client lifetime value management expected. Specific life leave days, vacation increases with tenure.
Anforderungen
- Customer relationship management
- Client lifetime value management
- Management of assigned book of business
- High-level strategic planning sessions
- Solutions alignment to customer challenges
- Conduct program reviews
- Program results analysis
- Client goals identification
- Support for Sales team in renewals
- Special projects for customer success
- Peer partner to new team members
- User permissions coordination
- Advocacy for client success
- Intermediate regulatory knowledge
- Product management collaboration
- CRM communications maintenance
- Familiarity with corporate security policies
- Excellent communication skills in English and German
- University or Post Graduate Certificate
- Minimum of 3 years related work experience
- Working knowledge of customer management
- Experience in technology/SaaS organizations
- Solid interpersonal skills
- Solid Microsoft Excel skills
- Excellent time management skills
- Insatiable thirst for knowledge
- Maturity, poise, and professionalism
- Emotional intelligence
- Intellectual curiosity and problem-solving skills
- Proactive communication
- Strong team player
- Critical thinking skills
- Open to feedback and self-improvement
- Proficiency in MS Office Suite and Google Applications
Aufgaben
- Develop and nurture customer relationships.
- Define and execute compliance programs.
- Manage client relationships and account value.
- Oversee customer health and performance metrics.
- Lead strategic planning sessions with customers.
- Align solutions to customer challenges.
- Conduct program reviews to assess client needs.
- Analyze program results for improvement opportunities.
- Identify client goals and success metrics.
- Support sales team in renewal management.
- Take on special projects for customer success.
- Serve as a peer partner for new team members.
- Coordinate user permissions in the platform.
- Advocate for client success with internal teams.
- Consult clients on program direction with regulatory knowledge.
- Collaborate with product management for improvements.
- Maintain up-to-date client communications in CRM.
- Follow corporate security policies and procedures.
Berufserfahrung
- 3 Jahre
Ausbildung
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
- Deutsch – verhandlungssicher
Tools & Technologien
- MS Office Suite
- Google Applications
- Microsoft Excel
- CRM
Benefits
Mehr Urlaubstage
- Vacation time increases with tenure
Sonstige Vorteile
- Comprehensive benefits packages
- Life leave days
Attraktive Vergütung
- Competitive base salary
Boni & Prämien
- Corporate bonus program
Betriebliche Altersvorsorge
- Retirement savings options
Flexibles Arbeiten
- Flexible work options
Gemeinnützige Ausrichtung
- Volunteer days
- Opportunities for corporate giving
Weiterbildungsangebote
- Professional development days
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Assent erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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ASAssent
Customer Success Manager: Program Specialist(m/w/x)
Berlin
VollzeitVor OrtJunior
Green Job
Nejo KI-Zusammenfassung
Defining and executing compliance programs for manufacturers using supply chain sustainability software at a B Corp SaaS provider. High-level strategic planning and client lifetime value management expected. Specific life leave days, vacation increases with tenure.
Anforderungen
- Customer relationship management
- Client lifetime value management
- Management of assigned book of business
- High-level strategic planning sessions
- Solutions alignment to customer challenges
- Conduct program reviews
- Program results analysis
- Client goals identification
- Support for Sales team in renewals
- Special projects for customer success
- Peer partner to new team members
- User permissions coordination
- Advocacy for client success
- Intermediate regulatory knowledge
- Product management collaboration
- CRM communications maintenance
- Familiarity with corporate security policies
- Excellent communication skills in English and German
- University or Post Graduate Certificate
- Minimum of 3 years related work experience
- Working knowledge of customer management
- Experience in technology/SaaS organizations
- Solid interpersonal skills
- Solid Microsoft Excel skills
- Excellent time management skills
- Insatiable thirst for knowledge
- Maturity, poise, and professionalism
- Emotional intelligence
- Intellectual curiosity and problem-solving skills
- Proactive communication
- Strong team player
- Critical thinking skills
- Open to feedback and self-improvement
- Proficiency in MS Office Suite and Google Applications
Aufgaben
- Develop and nurture customer relationships.
- Define and execute compliance programs.
- Manage client relationships and account value.
- Oversee customer health and performance metrics.
- Lead strategic planning sessions with customers.
- Align solutions to customer challenges.
- Conduct program reviews to assess client needs.
- Analyze program results for improvement opportunities.
- Identify client goals and success metrics.
- Support sales team in renewal management.
- Take on special projects for customer success.
- Serve as a peer partner for new team members.
- Coordinate user permissions in the platform.
- Advocate for client success with internal teams.
- Consult clients on program direction with regulatory knowledge.
- Collaborate with product management for improvements.
- Maintain up-to-date client communications in CRM.
- Follow corporate security policies and procedures.
Berufserfahrung
- 3 Jahre
Ausbildung
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
- Deutsch – verhandlungssicher
Tools & Technologien
- MS Office Suite
- Google Applications
- Microsoft Excel
- CRM
Benefits
Mehr Urlaubstage
- Vacation time increases with tenure
Sonstige Vorteile
- Comprehensive benefits packages
- Life leave days
Attraktive Vergütung
- Competitive base salary
Boni & Prämien
- Corporate bonus program
Betriebliche Altersvorsorge
- Retirement savings options
Flexibles Arbeiten
- Flexible work options
Gemeinnützige Ausrichtung
- Volunteer days
- Opportunities for corporate giving
Weiterbildungsangebote
- Professional development days
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Assent erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Assent
Branche
IT
Beschreibung
Assent provides supply chain sustainability solutions for manufacturers. It is the first and only Certified B Corporation in North America's SaaS sustainability industry to reach Centaur Status.
Noch nicht perfekt?
- Essentry GmbH
Customer Success Manager(m/w/x)
Vollzeitnur vor OrtManagementBerlin - CoreTylynt
Customer Success Manager (German speaking)(m/w/x)
Vollzeitnur vor OrtBerufserfahrenBerlin - Doinstruct
Customer Success Manager - Mid-Market(m/w/x)
Vollzeitnur vor OrtBerufserfahrenBerlin - Adyen
Partner Success Manager DACH(m/w/x)
Vollzeitnur vor OrtSeniorBerlin - Navan
Enterprise Customer Success Manager(m/w/x)
Vollzeitnur vor OrtSeniorBerlin