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DI
Digital Customer Care Company BV
vor 4 Monaten

Customer Service Agent German speaking(m/w/x)

Berlin
ab 16 - 20 / Stunde
VollzeitFreelanceRemote

Beschreibung

In this dynamic remote role, you will engage with German-speaking customers through various channels, providing support and resolving inquiries. Your day will involve assisting visitors, managing multiple conversations, and ensuring excellent service across different industries.

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Anforderungen

  • •High level of proficiency in German
  • •Excellent spelling and grammar in German at least C1 level
  • •Strong interpersonal skills
  • •Customer-centric approach with empathy
  • •Great listening skills
  • •Adaptability and openness to learning
  • •Eagerness to develop and receptive to feedback
  • •Typing speed of more than 300 keystrokes per minute
  • •Ability to multitask effectively
  • •Proven track record of excellent attendance and punctuality
  • •Ability to thrive in high-pressure situations
  • •Goal-oriented work approach
  • •Strong experience with Internet and cloud applications
  • •Confidentiality when handling sensitive information
  • •Ability to work independently and self-motivate
  • •Access to a home workspace with fast internet
  • •Flexibility regarding working hours
  • •Availability for at least a year
  • •College-level thinking
  • •Typing speed
  • •Proficiency in the German language
  • •Understanding of online business etiquette

Ausbildung

Matura

Aufgaben

  • •Greet website visitors proactively
  • •Assist visitors in finding information via live chat
  • •Help customers make decisions and choose products
  • •Answer questions through phone, email, and WhatsApp
  • •Handle inquiries from clients in various industries
  • •Resolve issues for German-speaking customers
  • •Listen to customer feedback and provide support
  • •Consult systems to provide accurate answers
  • •Manage up to 3 chat conversations simultaneously
  • •Enter customer contact details into systems
  • •Email leads and escalations to clients
  • •Process refunds and returns in e-commerce systems

Sprachen

Deutsch – verhandlungssicher

Benefits

Flexibles Arbeiten

  • •Flexible working hours

Boni & Prämien

  • •Annual bonus based on company performance

Sonstige Zulagen

  • •Contribution to electricity, internet, and telephone expenses

Moderne Technikausstattung

  • •Your own computer with two large screens

Weiterbildungsangebote

  • •Opportunity to develop skills and experience
  • •Extensive training and support

Team Events & Ausflüge

  • •Great team and company events

Karriere- und Weiterentwicklung

  • •Opportunities for personal development

Lockere Unternehmenskultur

  • •International work environment
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Digital Customer Care Company BV erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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