Business Process Expert – Service Process Development(m/w/x)

Beschreibung

You will drive the future of service by designing AI-enhanced global processes and leading international projects to ensure seamless, high-quality experiences for the company's customers.

Anforderungen

• •University degree, relevant vocational training, or comparable qualification
• •Several years of business process management experience
• •In-depth understanding of global service processes
• •Experience in project management and stakeholder coordination
• •Experience in technically oriented service environments
• •Understanding of integrated service applications and interfaces
• •Interest in digitalization and AI-based solutions
• •Excellent communication and change management skills
• •Analytical, structured, and solution-oriented approach
• •Strong organizational skills and strategic thinking
• •Very good English skills
• •Willingness to travel internationally
• •German language skills (advantageous)
• •Identification with sustainability, openness, and joy

Aufgaben

• •Develop and optimize global end-to-end service processes
• •Lead functional coordination for complex international workstreams
• •Manage stakeholders and monitor global project progress
• •Analyze and document operational service requirements
• •Specify business requirements for SAP S/4HANA and CRM systems
• •Evaluate application performance within service processes
• •Implement digital and AI-based service solutions
• •Create process documentation and training materials
• •Empower service teams to apply global standards
• •Facilitate workshops to promote new ways of working

Tools & Technologien

Benefits