After Sales Specialists(m/w/x)

Beschreibung

In this role, you will support chefs and hoteliers by managing after-sales inquiries, diagnosing issues, and coordinating repairs. Your day-to-day responsibilities will involve troubleshooting, negotiating solutions, and ensuring clear communication with customers and service partners.

Anforderungen

• •Customer-centric mindset
• •Fluency in English and at least one additional language
• •Confidence in troubleshooting
• •Curiosity and willingness to learn
• •Strong negotiation and complaint-handling skills
• •Experience coordinating with repair partners or field technicians
• •Collaborative spirit

Aufgaben

• •Handle escalated after-sales inquiries via phone and email
• •Review customer evidence such as photos, videos, and error codes
• •Diagnose root causes and determine next steps
• •Guide customers through remote troubleshooting
• •Dispatch technicians for on-site diagnostics when necessary
• •Verify warranty coverage and prepare cost estimates for out-of-warranty repairs
• •Negotiate fair solutions in line with the Generosity Framework
• •Act as the main contact for external service partners
• •Track open jobs and remove blockers
• •Keep all parties informed throughout the process
• •Document actions in Freshdesk for carrier claims and legal follow-up

Benefits