Beschreibung

In this role, you will be the go-to person for customers and service providers, addressing inquiries and resolving issues while optimizing processes. Your day-to-day responsibilities will involve managing invoices and supporting innovative projects in a dynamic, hybrid work environment.

Anforderungen

• •Completion of commercial or technical vocational training program or university degree
• •Positive attitude and strong customer orientation
• •Demonstrated initiative and dependable, professional manner
• •Structured work approach and ability to maintain overview in dynamic environment
• •Very good German and English skills
• •Basic knowledge of Polish and/or Czech
• •Technical knowledge, preferably in construction industry or electrical engineering

Aufgaben

• •Serve as the main contact for customers, drivers, and service providers in Germany, Poland, and the Czech Republic
• •Handle customer inquiries in a friendly and competent manner
• •Maintain close communication with customers via phone and email
• •Independently resolve customer issues using internal expert networks
• •Process and review incoming and outgoing customer invoices efficiently
• •Provide operational support for the Roaming @work project
• •Continuously develop and optimize existing processes
• •Improve workflows and software structure with your input
• •Use and maintain data in SAP and MS Office diligently
• •Work within a modern Microsoft Dynamics environment and utilize various tools for tracking and prioritizing tasks

Benefits