ZEISS Extended Reality (XRX)
Project Manager – Customer Care & Aftersales(m/w/x)
Vollzeitnur vor OrtBerufserfahren
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ZEZEISS Extended Reality (XRX)
Senior Project Manager – Customer Care & Aftersales(m/w/x)
Aalen
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Optimizing after-sales and warranty processes for XR vision correction systems. Extensive project management and aftersales experience required. Professional development opportunities.
Anforderungen
- Extensive experience in project/program management, aftersales, customer care, operations, or management consulting in hardware/device industry
- Proven track record managing mid- to large-scale, cross-functional projects from strategy to implementation, ideally in international/multi-market environment
- Experience designing and improving operational processes, defining KPIs, setting up dashboards, and implementing continuous improvement methodologies
- Practical experience with project management and analytical tools
- Strong stakeholder management and communication skills at multiple levels
- Ability to work independently and deliver tangible results in complex, fast-paced environments
- Fluent English; German and/or additional languages are a plus
- Comfortable collaborating across cultures and time zones
Aufgaben
- Design and optimize after-sales and warranty processes
- Refine processes for scalability and operational excellence
- Ensure premium customer experience across all channels
- Define and challenge business requirements
- Drive system enablement with IT, data, and cross-functional teams
- Develop global after-sales strategy
- Lead strategy rollout across markets and service partners
- Ensure consistent standards and best-practice adoption
- Coordinate cross-functional workstreams
- Manage timelines, risks, and interdependencies
- Align with leadership and cross-functional teams
- Translate operational and customer insights into business cases
- Prioritize roadmaps for service enhancements
- Partner with internal stakeholders to drive design-for-serviceability
- Reduce field issues, returns, and warranty costs
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – fließend
- Deutsch – Grundkenntnisse
Tools & Technologien
- project management tools
- analytical tools
Benefits
Weiterbildungsangebote
- Professional development opportunities
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens ZEISS Extended Reality (XRX) erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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ZEZEISS Extended Reality (XRX)
Senior Project Manager – Customer Care & Aftersales(m/w/x)
Aalen
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Optimizing after-sales and warranty processes for XR vision correction systems. Extensive project management and aftersales experience required. Professional development opportunities.
Anforderungen
- Extensive experience in project/program management, aftersales, customer care, operations, or management consulting in hardware/device industry
- Proven track record managing mid- to large-scale, cross-functional projects from strategy to implementation, ideally in international/multi-market environment
- Experience designing and improving operational processes, defining KPIs, setting up dashboards, and implementing continuous improvement methodologies
- Practical experience with project management and analytical tools
- Strong stakeholder management and communication skills at multiple levels
- Ability to work independently and deliver tangible results in complex, fast-paced environments
- Fluent English; German and/or additional languages are a plus
- Comfortable collaborating across cultures and time zones
Aufgaben
- Design and optimize after-sales and warranty processes
- Refine processes for scalability and operational excellence
- Ensure premium customer experience across all channels
- Define and challenge business requirements
- Drive system enablement with IT, data, and cross-functional teams
- Develop global after-sales strategy
- Lead strategy rollout across markets and service partners
- Ensure consistent standards and best-practice adoption
- Coordinate cross-functional workstreams
- Manage timelines, risks, and interdependencies
- Align with leadership and cross-functional teams
- Translate operational and customer insights into business cases
- Prioritize roadmaps for service enhancements
- Partner with internal stakeholders to drive design-for-serviceability
- Reduce field issues, returns, and warranty costs
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – fließend
- Deutsch – Grundkenntnisse
Tools & Technologien
- project management tools
- analytical tools
Benefits
Weiterbildungsangebote
- Professional development opportunities
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens ZEISS Extended Reality (XRX) erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
ZEISS Extended Reality (XRX)
Branche
IT
Beschreibung
ZEISS Extended Reality (XRX) delivers cutting-edge XR vision correction and optical systems, aiming to be the preferred partner in the XR market.
Noch nicht perfekt?
- ZEISS Extended Reality (XRX)
Project Manager – Customer Care & Aftersales(m/w/x)
Vollzeitnur vor OrtBerufserfahrenAalen - ZEISS Extended Reality (XRX)
Senior Project Manager Retail Operations(m/w/x)
Vollzeitnur vor OrtSeniorAalen - Carl Zeiss Vision International GmbH
Senior Project Manager – Retail Strategy & Experience(m/w/x)
Vollzeitnur vor OrtSeniorAalen - ZEISS Extended Reality (XRX)
End-to-End Project Manager(m/w/x)
Vollzeitnur vor OrtBerufserfahrenAalen - ZEISS Extended Reality (XRX)
Project Manager XRX Custom Solutions(m/w/x)
Vollzeitnur vor OrtBerufserfahrenAalen