ZEISS Extended Reality (XRX)
End-to-End Project Manager(m/w/x)
Vollzeitnur vor OrtBerufserfahren
Aalen
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ZEZEISS Extended Reality (XRX)
Project Manager – Customer Care & Aftersales(m/w/x)
Aalen
VollzeitVor OrtBerufserfahren
Nejo KI-Zusammenfassung
Optimizing end-to-end after-sales and warranty processes for cutting-edge XR optical systems. Strong expertise in aftersales and customer care processes required. 4 weeks vacation, company car for private use.
Anforderungen
- Bachelor's or Master's degree in Business, Economics, Engineering, Operations, Optical Science, or related field
- Experience in project management, aftersales, customer care, operations, or consulting in hardware-focused industries; optometry background is a plus
- Strong expertise in aftersales and customer care processes (warranty, returns, repair flows, service logistics, escalation management)
- Proven skills in operational excellence, process design, and strategic thinking for scalable, customer-centric service models
- Practical experience with Jira or similar tools for system and requirements management, including backlog coordination
- Demonstrated ability to define and monitor KPIs, analyze operational performance, and implement sustainable improvements
- Excellent cross-functional project leadership and stakeholder management skills in international, fast-paced environments
- Customer-centric mindset with high ownership, execution drive, continuous improvement orientation, and strong English communication abilities (German or other languages a plus)
Aufgaben
- Design and optimize end-to-end after-sales and warranty processes
- Ensure scalability, efficiency, and premium customer experience
- Define business requirements for system enablement
- Collaborate with IT and local/regional cross-functional teams
- Execute and roll out after-sales strategy across markets
- Work with offline service partners
- Establish KPI-based performance management
- Implement continuous improvement measures
- Lead cross-functional initiatives across customer care, logistics, IT, quality, and regional teams
- Derive actionable insights from operational data
- Enhance service excellence using customer feedback
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Abgeschlossene BerufsausbildungODER
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – fließend
- Deutsch – Grundkenntnisse
Tools & Technologien
- Jira
Benefits
Attraktive Vergütung
- Competitive compensation packages
Weiterbildungsangebote
- Ample opportunities for professional development
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens ZEISS Extended Reality (XRX) erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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ZEZEISS Extended Reality (XRX)
Project Manager – Customer Care & Aftersales(m/w/x)
Aalen
VollzeitVor OrtBerufserfahren
Nejo KI-Zusammenfassung
Optimizing end-to-end after-sales and warranty processes for cutting-edge XR optical systems. Strong expertise in aftersales and customer care processes required. 4 weeks vacation, company car for private use.
Anforderungen
- Bachelor's or Master's degree in Business, Economics, Engineering, Operations, Optical Science, or related field
- Experience in project management, aftersales, customer care, operations, or consulting in hardware-focused industries; optometry background is a plus
- Strong expertise in aftersales and customer care processes (warranty, returns, repair flows, service logistics, escalation management)
- Proven skills in operational excellence, process design, and strategic thinking for scalable, customer-centric service models
- Practical experience with Jira or similar tools for system and requirements management, including backlog coordination
- Demonstrated ability to define and monitor KPIs, analyze operational performance, and implement sustainable improvements
- Excellent cross-functional project leadership and stakeholder management skills in international, fast-paced environments
- Customer-centric mindset with high ownership, execution drive, continuous improvement orientation, and strong English communication abilities (German or other languages a plus)
Aufgaben
- Design and optimize end-to-end after-sales and warranty processes
- Ensure scalability, efficiency, and premium customer experience
- Define business requirements for system enablement
- Collaborate with IT and local/regional cross-functional teams
- Execute and roll out after-sales strategy across markets
- Work with offline service partners
- Establish KPI-based performance management
- Implement continuous improvement measures
- Lead cross-functional initiatives across customer care, logistics, IT, quality, and regional teams
- Derive actionable insights from operational data
- Enhance service excellence using customer feedback
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Abgeschlossene BerufsausbildungODER
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – fließend
- Deutsch – Grundkenntnisse
Tools & Technologien
- Jira
Benefits
Attraktive Vergütung
- Competitive compensation packages
Weiterbildungsangebote
- Ample opportunities for professional development
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens ZEISS Extended Reality (XRX) erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
ZEISS Extended Reality (XRX)
Branche
IT
Beschreibung
ZEISS Extended Reality (XRX) delivers cutting-edge XR vision correction and optical systems, aiming to be the preferred partner in the XR market.
Noch nicht perfekt?
- ZEISS Extended Reality (XRX)
End-to-End Project Manager(m/w/x)
Vollzeitnur vor OrtBerufserfahrenAalen - ZEISS Extended Reality (XRX)
Project Manager XRX Custom Solutions(m/w/x)
Vollzeitnur vor OrtBerufserfahrenAalen - Carl Zeiss Vision International GmbH
Senior Project Manager – Retail Strategy & Experience(m/w/x)
Vollzeitnur vor OrtSeniorAalen - ZEISS Extended Reality (XRX)
IT Project Manager(m/w/x)
Vollzeitnur vor OrtBerufserfahrenAalen - ZEISS Extended Reality (XRX)
Senior Project Manager Retail Operations(m/w/x)
Vollzeitnur vor OrtSeniorAalen