Team Lead – End User Support(m/w/x)

Beschreibung

You will lead a distributed team to deliver top-tier IT support, balancing daily operational management with strategic coaching to drive service excellence across the company.

Anforderungen

• •Leadership and people-management skills
• •Experience in IT customer support
• •Experience managing performance and operations
• •Communication and stakeholder management skills
• •Experience in enterprise IT environments
• •Proficiency with modern workplace platforms
• •Familiarity with ITIL processes
• •Experience with cloud infrastructure
• •Organizational and documentation skills
• •Proactive and service-oriented mindset
• •Willingness to travel across Europe
• •Enjoyment of leading and developing people
• •Passion for service excellence
• •Ownership and proactive improvement drive
• •Ability to thrive in international environments
• •Comfort balancing leadership and operations
• •Interest in building scalable support models
• •Adaptability to new technologies

Aufgaben

• •Lead and grow a distributed support team
• •Ensure high-quality end-user service delivery
• •Monitor performance metrics and KPIs
• •Drive continuous improvement and operational excellence
• •Coach team members through development plans
• •Manage daily operations and incident escalations
• •Collaborate with global IT and stakeholders
• •Oversee hardware and software installations
• •Manage IT assets and technical documentation
• •Align activities with ITIL and company standards
• •Foster a collaborative and safe team culture
• •Execute service optimization initiatives

Tools & Technologien

Benefits