Raiffeisen Bank International
Senior Expert Business Processes & AI Transformation(m/w/x)
Vollzeitmit HomeofficeSenior
Wien
ab 3.725,93 / Monat
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
RARaiffeisen Bank International
Senior Expert Business Processes & AI Transformation(m/w/x)
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
Designing E2E customer processes and AI transformation for a CEE banking group. Hands-on AI tool experience and banking operations knowledge required. Flexible hybrid work, personal development.
Deine Match-Analyse
von deinem Karriere-Agenten
Warum dieser Job zu dir passt
Mögliche Lücken
Tipps für deine Bewerbung
Anforderungen
- 5+ years customer process management, business analysis, process/project management, digital banking, payments, credit cards, or banking operations, preferably senior expert
- Strong E2E customer process expertise, customer journeys, process governance, operational excellence, continuous improvement
- Experience in requirements engineering, user stories, specifications, agile/hybrid delivery, cross-functional collaboration
- Strong AI skills, hands-on experience with AI tools (Anthropic, Microsoft Copilot, Gemini, comparable GenAI), identify AI use cases, translate to process improvements
- Sound knowledge of banking operations, customer needs, operational risk, compliance, regulatory requirements
- Strong stakeholder management, communication, facilitation, structuring skills; fluent English and German advantageous
Aufgaben
- Act as senior expert for E2E design, analysis, optimization, and governance of customer processes and journeys
- Drive AI transformation hands-on to create measurable impact on simplification, automation, productivity, quality, speed, and customer experience
- Coordinate cross-functional customer process and project initiatives with Product Management, IT, Operations, Customer Data Management Tribe, Compliance, agile teams, and RBI experts
- Support the development of a new customer management system by translating process, customer, and business requirements into future-ready solution designs
- Turn customer, business, and expert input into AI-supported process designs, user stories, and measurable outcomes with clear business impact
- Support agile/hybrid delivery by clarifying requirements, managing dependencies, and ensuring transparency
- Embed regulatory, compliance, risk, and legal requirements in process designs and deliverables
- Manage process performance via KPIs, service levels, and operational data
Berufserfahrung
5 Jahre
Ausbildung
Bachelor-AbschlussODER
Master-Abschluss
Sprachen
Englisch – fließend
Deutsch – ist ein Plus
Tools & Technologien
AIAnthropicMicrosoft CopilotGeminiGenAI
Benefits
Flexibles Arbeiten
- Flexible working hours
- Extensive hybrid working possibilities
- Part-time work options
Weiterbildungsangebote
- Personal and professional development
Sonstige Vorteile
- Work permit support
Öffi Tickets
- Free public transport pass
Gratis oder Vergünstigte Mahlzeiten
- Subsidized restaurant
Gesundheits- & Fitnessangebote
- Attractive sports and cultural offers
Mitarbeiterrabatte
- Staff council vouchers and discounts
Sonstige Zulagen
- Salary account and credit card
Familienfreundlichkeit
- Family allowances
Großzügige Elternzeit
- Gender-neutral parental leave
Kinderbetreuung
- Bilingual company kindergarten
Von Nejo automatisch aufbereitet
Nejo hat diesen Job automatisch von der Website des Unternehmens Raiffeisen Bank International erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Zur Originalanzeige bei Raiffeisen Bank InternationalÜber das Unternehmen
RA
FinancialServicesWien
The company is committed to providing an excellent customer experience and values diversity and inclusion in its workforce.
Wie gut ist dein Lebenslauf?
Nejo bewertet ihn, und bringt ihn danach gemeinsam mit dir in Bestform.
Du hast noch keinen Lebenslauf?
Noch nicht perfekt?
- SAP FioneerSenior Solution Manager for GenAI in Banking(m/w/x)VollzeitRemoteSeniorWien
- AIT Austrian Institute of TechnologySenior AI Transformation & Adoption Advisor(m/w/x)Vollzeitmit HomeofficeSeniorWienab 70.966 / Jahr
- Raiffeisen Bank InternationalSenior AI/ML Engineer - Advanced Analytics & AI Tribe(m/w/x)Vollzeitmit HomeofficeSeniorWienab 3.375,4 / Monat
- AOP HealthAI Transformation Lead(m/w/x)Vollzeitmit HomeofficeSeniorWienab 54.642 / Jahr