Raiffeisen Bank International
Senior Expert Business Processes & AI Transformation(m/w/x)
Vollzeitmit HomeofficeSenior
Wien
ab 3.725,93 / Monat
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RARaiffeisen Bank International
Senior Expert Business Processes & AI Transformation(m/w/x)
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
Driving AI transformation for E2E customer processes at a major CEE bank. Strong AI literacy and 5+ years in customer process management required. Flexible hybrid work, extensive learning opportunities.
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Anforderungen
- Strong AI literacy and hands-on experience with AI tools (Anthropic, Copilot, Gemini)
- 5+ years in customer process management, business analysis, process/project management, digital banking, payments, credit cards, or banking operations
- Strong E2E customer process expertise (journeys, governance, operational excellence, continuous improvement)
- Experience in requirements engineering, user stories, specifications, agile/hybrid delivery, and cross-functional collaboration
- Sound knowledge of banking operations, customer needs, operational risk, compliance, and regulatory requirements
- Strong stakeholder management, communication, facilitation, and structuring skills
Aufgaben
- Act as senior expert for E2E design, analysis, optimization, and governance of customer processes and journeys
- Drive AI transformation hands-on to create measurable impact on simplification, automation, productivity, quality, speed, and customer experience
- Coordinate cross-functional customer process and project initiatives with Product Management, IT, Operations, Customer Data Management Tribe, Compliance, agile teams, and RBI experts
- Support the development of a new customer management system by translating process, customer, and business requirements into future-ready solution designs
- Turn customer, business, and expert input into AI-supported process designs, user stories, and measurable outcomes with clear business impact
- Support agile/hybrid delivery by clarifying requirements, managing dependencies, and ensuring transparency
- Embed regulatory, compliance, risk, and legal requirements in process designs and deliverables
- Manage process performance via KPIs, service levels, and operational data
Berufserfahrung
5 Jahre
Ausbildung
Bachelor-AbschlussODER
Master-Abschluss
Sprachen
Englisch – ist ein Plus
Deutsch – ist ein Plus
Tools & Technologien
AnthropicMicrosoft CopilotGemini
Benefits
Flexibles Arbeiten
- Flexible working hours
- Extensive hybrid working possibilities
- Part-time work options
Sinnstiftende Arbeit
- Meaningful career options
Weiterbildungsangebote
- Personal and professional development
- Learning opportunities
Sonstige Vorteile
- Work permit support
- Free credit card
Öffi Tickets
- Free public transport pass
Gratis oder Vergünstigte Mahlzeiten
- Subsidized canteen
Gesundheits- & Fitnessangebote
- Attractive sports and cultural offers
Mitarbeiterrabatte
- Staff discounts
Sonstige Zulagen
- Free salary account
Familienfreundlichkeit
- Family allowances
Großzügige Elternzeit
- Gender-neutral parental leave
Kinderbetreuung
- Bilingual company kindergarten
Von Nejo automatisch aufbereitet
Nejo hat diesen Job automatisch von der Website des Unternehmens Raiffeisen Bank International erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Zur Originalanzeige bei Raiffeisen Bank InternationalÜber das Unternehmen
RA
FinancialServicesWien
The company is committed to providing an excellent customer experience and values diversity and inclusion in its workforce.
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