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Product Support Specialist - EMEA(m/w/x)
Troubleshooting sophisticated product integrations for an end-to-end hiring platform. Experience with complex evolving products required. Unlimited PTO, 12 weeks paid family leave.
Anforderungen
- Experience with complex evolving products
- Curiosity in customer and workflow solutions
- Strong problem-solving and scoping skills
- Attention to detail and empathy
- Ownership and proactive principled decision-making
- B2B customer support experience
- High technical capability for complex tickets
- Ability to provide comprehensive technical solutions
- Self-starter mindset for remote work
Aufgaben
- Troubleshoot sophisticated product integrations
- Guide customers through detailed workflows
- Advise on product best practices
- Synthesize technical engineering work for team enablement
- Develop workflow automation to improve team efficacy
- Manage customer support tickets
- Collaborate daily with diverse market segments
- Execute projects to improve support operations
Ausbildung
- Abgeschlossene BerufsausbildungODER
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Benefits
Attraktive Vergütung
- Equity
- 10-year stock option exercise window
Mehr Urlaubstage
- Unlimited PTO
Großzügige Elternzeit
- Twelve weeks fully paid family leave
Moderne Technikausstattung
- Generous equipment budget
Sonstige Zulagen
- Software and office furniture budget
- $100/month education budget
Sonstige Vorteile
- Conference coverage
Noch nicht perfekt?
- LeapsomeVollzeitmit HomeofficeBerufserfahrenBerlin
- Ashby
Strategic Implementation Specialist - EMEA(m/w/x)
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Product Support & Operations Specialist(m/w/x)
Vollzeitmit HomeofficeJuniorBerlin
Product Support Specialist - EMEA(m/w/x)
Troubleshooting sophisticated product integrations for an end-to-end hiring platform. Experience with complex evolving products required. Unlimited PTO, 12 weeks paid family leave.
Anforderungen
- Experience with complex evolving products
- Curiosity in customer and workflow solutions
- Strong problem-solving and scoping skills
- Attention to detail and empathy
- Ownership and proactive principled decision-making
- B2B customer support experience
- High technical capability for complex tickets
- Ability to provide comprehensive technical solutions
- Self-starter mindset for remote work
Aufgaben
- Troubleshoot sophisticated product integrations
- Guide customers through detailed workflows
- Advise on product best practices
- Synthesize technical engineering work for team enablement
- Develop workflow automation to improve team efficacy
- Manage customer support tickets
- Collaborate daily with diverse market segments
- Execute projects to improve support operations
Ausbildung
- Abgeschlossene BerufsausbildungODER
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Benefits
Attraktive Vergütung
- Equity
- 10-year stock option exercise window
Mehr Urlaubstage
- Unlimited PTO
Großzügige Elternzeit
- Twelve weeks fully paid family leave
Moderne Technikausstattung
- Generous equipment budget
Sonstige Zulagen
- Software and office furniture budget
- $100/month education budget
Sonstige Vorteile
- Conference coverage
Über das Unternehmen
Ashby
Branche
IT
Beschreibung
The company is in the talent acquisition software business, running the end-to-end hiring process through its own platform.
Noch nicht perfekt?
- Leapsome
Technical Support Specialist(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - Ashby
Strategic Implementation Specialist - EMEA(m/w/x)
VollzeitRemoteSeniorBerlinab 100.000 / Jahr - Moss
Customer Service Specialist - German / English(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - Pliant
Customer Support Specialist(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - Via
Product Support & Operations Specialist(m/w/x)
Vollzeitmit HomeofficeJuniorBerlin