Leapsome
Technical Support Specialist(m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Berlin
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
INInsider One
Technical Support Specialist(m/w/x)
Berlin
Vollzeitmit HomeofficeBerufserfahren
AI/ML
Nejo KI-Zusammenfassung
Troubleshooting technical issues and resolving partner requests for a B2B SaaS unicorn. University degree and SaaS technical product support experience required. Access to global network, shareowner system, and industry-shaping opportunities.
Anforderungen
- University degree in Business, Marketing, Engineering, or related fields
- Technical product support experience, ideally in SaaS, or MIS/Software Development team experience
- Strong written communication in English and German
- High sense of responsibility and accountability
- Timely response and systematic follow-up ability
- Problem-solving skills with positive attitude and helpfulness
- Good debugging and troubleshooting skills
- Knowledge of HTML, CSS, or other programming languages (plus)
- Collaboration and strong visionary relationship building with customers, especially at executive level; sharp business acumen
- Solid oral and written communication, energetic phone skills, exquisite listening skills
- Self-motivated and tech-savvy, seeking new solutions to improve client relationships
- Caring for clients and ensuring they feel at home with products and assistance
- Superior project and time management skills; keen eye for detail (plus)
- Passion for testing, measuring, and improving outreach and follow-up effectiveness
- Ability and flexibility to work in fast-paced startup environment
- Solid understanding of basic web concepts and digital marketing
Aufgaben
- Troubleshoot technical issues
- Resolve partner requests
- Review partner queries
- Find creative solutions
- Help partners overcome technical struggles
- Expand partner use of Insider platform
- Advocate for partners to Product team
- Share partner feedback to improve processes
- Meet SLAs for response time
- Meet SLAs for issue resolution lead time
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – fließend
- Deutsch – fließend
Tools & Technologien
- SaaS
- HTML
- CSS
Benefits
Attraktive Vergütung
- Competitive compensation packages
- Shareowner system
Startup-Atmosphäre
- Access to limitless global network
Sonstige Vorteile
- Industry shaping the future of customer experiences
Weiterbildungsangebote
- Hard and soft skills training
- Weekly Sales University training
- Access to Udemy business plan
- Opportunity to deliver training and workshops
Team Events & Ausflüge
- Team activities
Lockere Unternehmenskultur
- No dress code
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Insider One erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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INInsider One
Technical Support Specialist(m/w/x)
Berlin
Vollzeitmit HomeofficeBerufserfahren
AI/ML
Nejo KI-Zusammenfassung
Troubleshooting technical issues and resolving partner requests for a B2B SaaS unicorn. University degree and SaaS technical product support experience required. Access to global network, shareowner system, and industry-shaping opportunities.
Anforderungen
- University degree in Business, Marketing, Engineering, or related fields
- Technical product support experience, ideally in SaaS, or MIS/Software Development team experience
- Strong written communication in English and German
- High sense of responsibility and accountability
- Timely response and systematic follow-up ability
- Problem-solving skills with positive attitude and helpfulness
- Good debugging and troubleshooting skills
- Knowledge of HTML, CSS, or other programming languages (plus)
- Collaboration and strong visionary relationship building with customers, especially at executive level; sharp business acumen
- Solid oral and written communication, energetic phone skills, exquisite listening skills
- Self-motivated and tech-savvy, seeking new solutions to improve client relationships
- Caring for clients and ensuring they feel at home with products and assistance
- Superior project and time management skills; keen eye for detail (plus)
- Passion for testing, measuring, and improving outreach and follow-up effectiveness
- Ability and flexibility to work in fast-paced startup environment
- Solid understanding of basic web concepts and digital marketing
Aufgaben
- Troubleshoot technical issues
- Resolve partner requests
- Review partner queries
- Find creative solutions
- Help partners overcome technical struggles
- Expand partner use of Insider platform
- Advocate for partners to Product team
- Share partner feedback to improve processes
- Meet SLAs for response time
- Meet SLAs for issue resolution lead time
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – fließend
- Deutsch – fließend
Tools & Technologien
- SaaS
- HTML
- CSS
Benefits
Attraktive Vergütung
- Competitive compensation packages
- Shareowner system
Startup-Atmosphäre
- Access to limitless global network
Sonstige Vorteile
- Industry shaping the future of customer experiences
Weiterbildungsangebote
- Hard and soft skills training
- Weekly Sales University training
- Access to Udemy business plan
- Opportunity to deliver training and workshops
Team Events & Ausflüge
- Team activities
Lockere Unternehmenskultur
- No dress code
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Insider One erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Insider One
Branche
IT
Beschreibung
The company is a leading platform for marketing and customer engagement, integrating data and personalization across various channels.
Noch nicht perfekt?
- Leapsome
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