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SASAP

Head of Sales Customer Experience(m/w/x)

Wien
Vollzeitmit HomeofficeManagement

Coaching Solution Sales Executives on enterprise SaaS sales for SAP's cloud software. 3+ years first-line leadership experience required. Constant learning and skill growth opportunities.

Anforderungen

  • 3+ years first-line leadership managing enterprise SaaS sales teams
  • 9+ years enterprise software sales experience (CRM, CX, martech, or eCommerce)
  • Exceeding quota and orchestrating complex sales cycles
  • Deep process expertise (lead-to-cash, order-to-cash, service-to-resolution)
  • Experience working with partners, digital agencies, system integrators in CX ecosystem
  • Scaling customer footprint and market share profitably
  • Bachelor’s degree in Business, Technology, or related discipline
  • Strong command of forecasting, pipeline management, deal inspection
  • Excellent written/verbal communication (German and English); executive presence
  • Proficiency in PowerPoint and Excel; producing data-driven reports/presentations
  • Collaborative, coachable, effective in matrixed, virtual environment
  • Resilient under pressure; managing complexity and ambiguity in long sales cycles
  • Deep understanding of CX solutions and articulating value to business outcomes
  • Background verification with external vendor

Aufgaben

  • Elevate team performance and growth
  • Coach and develop Solution Sales Executives
  • Foster a culture of collaboration
  • Share insights with peer leaders
  • Role model SAP’s leadership principles
  • Lead CX business for the region
  • Drive ACV, pipeline generation, and profitability
  • Instill world-class sales discipline
  • Drive ERP-to-CX co-sell motions
  • Ensure customer adoption and expansion
  • Serve as primary escalation point for CX sales
  • Recruit and manage team performance
  • Achieve quarterly and annual targets
  • Build and manage a healthy pipeline
  • Drive rigorous forecasting discipline
  • Participate in regular business reviews
  • Drive net-new, upsell, and cross-sell motions
  • Partner with Customer Success for renewals
  • Collaborate with ERP and Industry Sales Leaders
  • Expand into new logos
  • Generate demand with Marketing and Pre-Sales
  • Increase market coverage
  • Accelerate deal cycles
  • Inspect deals for quality and risk
  • Ensure adherence to sales excellence standards
  • Provide data-driven feedback on market trends
  • Build executive relationships with key officers
  • Position SAP as a trusted advisor

Berufserfahrung

  • 9 Jahre

Ausbildung

  • Bachelor-Abschluss

Sprachen

  • Deutschverhandlungssicher
  • Englischverhandlungssicher

Tools & Technologien

  • SaaS
  • CRM
  • CX
  • martech
  • eCommerce
  • PowerPoint
  • Excel

Benefits

Weiterbildungsangebote

  • Constant learning
  • Skill growth

Sonstige Vorteile

  • Great benefits
  • Accessibility accommodations

Mentoring & Coaching

  • Team growth support

Lockere Unternehmenskultur

  • Culture of inclusion

Gesundheits- & Fitnessangebote

  • Focus on health and well-being

Flexibles Arbeiten

  • Flexible working models
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