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Head of Fulfilment Operations(m/w/x)
Regional operational excellence and 3PL management for pet e-commerce fulfillment centers. 5+ years experience in warehouse leadership or 3PL operations required. Subsidized public transport and bike leasing.
Anforderungen
- Degree in economics, engineering, logistics, supply chain, or equivalent
- 5+ years experience in 3PL operations or warehouse leadership
- Leadership ability, team-building, and stakeholder-management skills
- Analytical mindset, advanced Excel, and intermediate SQL skills
- Experience with Lean Management or Six Sigma
- Track record leading complex, multi-site operational projects
- Understanding of e-commerce fulfilment processes and systems
- Hands-on style, ownership, and problem-solving skills
- Willingness to travel across Europe
- Excellent English communication skills
- High resilience, planning capability, and organizational discipline
- Proficiency in MS Office applications
Aufgaben
- Own regional operational excellence across multiple fulfillment centers
- Ensure fast, reliable, and high-quality customer delivery
- Build and develop high-performing teams
- Establish clear KPIs and a continuous improvement culture
- Manage logistics service providers and resolve operational escalations
- Optimize workflows and service-level metrics to improve efficiency
- Lead strategic business reviews to support future growth
- Ensure capacity readiness for daily and seasonal peaks
- Support strategic negotiations for network stability and competitiveness
- Contribute to European fulfillment center strategy and footprint
- Champion quality standards for a best-in-class customer experience
- Guide capacity-expansion initiatives and new center launches
- Collaborate with engineering teams on expansion projects
- Drive customer-centric and productivity-enhancing initiatives
- Partner with HQ and Engineering for cross-functional alignment
- Coach and empower fulfillment center managers and experts
- Foster operational innovation and deep expertise
- Report directly to the Director of Fulfillment
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Excel
- SQL
- Lean Management
- Six Sigma
- MS Office
Benefits
Weiterbildungsangebote
- Development opportunities
- Excellent training and support
Gesundheits- & Fitnessangebote
- Wellbeing offers
- Private medical care
Öffi Tickets
- Subsidised transport
Firmenfahrrad
- Bike leasing
Mitarbeiterrabatte
- 20% product discount
- Multisport card
Mehr Urlaubstage
- Extra vacation days
Noch nicht perfekt?
- zooplus SEVollzeitmit HomeofficeSeniorMünchen, Wien
- zooplus SE
Senior Procurement Manager - Last Mile Delivery(m/w/x)
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Team Lead Demand Planning(m/w/x)
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Vollzeitmit HomeofficeSeniorMünchen
Head of Fulfilment Operations(m/w/x)
Regional operational excellence and 3PL management for pet e-commerce fulfillment centers. 5+ years experience in warehouse leadership or 3PL operations required. Subsidized public transport and bike leasing.
Anforderungen
- Degree in economics, engineering, logistics, supply chain, or equivalent
- 5+ years experience in 3PL operations or warehouse leadership
- Leadership ability, team-building, and stakeholder-management skills
- Analytical mindset, advanced Excel, and intermediate SQL skills
- Experience with Lean Management or Six Sigma
- Track record leading complex, multi-site operational projects
- Understanding of e-commerce fulfilment processes and systems
- Hands-on style, ownership, and problem-solving skills
- Willingness to travel across Europe
- Excellent English communication skills
- High resilience, planning capability, and organizational discipline
- Proficiency in MS Office applications
Aufgaben
- Own regional operational excellence across multiple fulfillment centers
- Ensure fast, reliable, and high-quality customer delivery
- Build and develop high-performing teams
- Establish clear KPIs and a continuous improvement culture
- Manage logistics service providers and resolve operational escalations
- Optimize workflows and service-level metrics to improve efficiency
- Lead strategic business reviews to support future growth
- Ensure capacity readiness for daily and seasonal peaks
- Support strategic negotiations for network stability and competitiveness
- Contribute to European fulfillment center strategy and footprint
- Champion quality standards for a best-in-class customer experience
- Guide capacity-expansion initiatives and new center launches
- Collaborate with engineering teams on expansion projects
- Drive customer-centric and productivity-enhancing initiatives
- Partner with HQ and Engineering for cross-functional alignment
- Coach and empower fulfillment center managers and experts
- Foster operational innovation and deep expertise
- Report directly to the Director of Fulfillment
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Excel
- SQL
- Lean Management
- Six Sigma
- MS Office
Benefits
Weiterbildungsangebote
- Development opportunities
- Excellent training and support
Gesundheits- & Fitnessangebote
- Wellbeing offers
- Private medical care
Öffi Tickets
- Subsidised transport
Firmenfahrrad
- Bike leasing
Mitarbeiterrabatte
- 20% product discount
- Multisport card
Mehr Urlaubstage
- Extra vacation days
Über das Unternehmen
zooplus SE
Branche
Retail
Beschreibung
The company is Europe’s leading online pet platform, delivering happiness to over 9 million pet parents each year.
Noch nicht perfekt?
- zooplus SE
Programme Manager - Operations Development(m/w/x)
Vollzeitmit HomeofficeSeniorMünchen, Wien - zooplus SE
Senior Procurement Manager - Last Mile Delivery(m/w/x)
Vollzeitmit HomeofficeSeniorMünchen, Wien - zooplus SE
Network Operations Planning Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenMünchen - Westwing GmbH
Team Lead Demand Planning(m/w/x)
Vollzeitmit HomeofficeSeniorMünchen - zooplus SE
Last Mile Business Development Manager(m/w/x)
Vollzeitmit HomeofficeSeniorMünchen