HubSpot
German Lead Customer Success Manager, Strategic Accounts(m/w/x)
Vollzeitmit HomeofficeSenior
Berlin
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MOMongoDB
Customer Success Manager - German Speaking(m/w/x)
Berlin
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
Advising German-speaking customers on MongoDB database best practices and technology strategy, leading internal account teams. 7+ years in Customer Success or similar customer-centric roles required. Focus on strategic customer technology guidance with AI-era database solutions.
Anforderungen
- 7+ years experience in Customer Success, Account Management, Client Services, or similar customer-centric role
- Passion for customer advocacy
- Customer-centric approach
- Aptitude for technology
- Curiosity to learn technical concepts
- High level of autonomy
- Ownership of customer portfolio
- Decision-making for customer outcomes
- Conflict de-escalation skills
- Advocacy to internal teams
- Entrepreneurial mindset
- Ability to deviate from procedures
- Process and practice building skills
- Team player
- Passion for collaboration
- Alignment with internal teams (Sales, Professional Services, Tech Services)
- Prior exposure to database technology (advantageous)
- Prior exposure to cloud technology (advantageous)
- Prior exposure to infrastructure technology (advantageous)
- Fluent German language skills
Aufgaben
- Act as a main point of contact for end users.
- Lead the account team (Sales, Professional Services).
- Advise customers on MongoDB best practices.
- Guide customer technology strategy.
- Run customer enablement sessions.
- Advise on optimizing technical environments and spend.
- Recommend product features for value and growth.
- Collect customer feedback and identify roadblocks.
- Inform internal teams (Product, Professional Services, Leadership).
- Link customers with product engineering.
- Develop innovative solutions with engineering.
- Contribute to the product roadmap.
- Provide customer insights to the Product team.
- De-escalate critical customer issues.
- Resolve customer complaints.
- Navigate customer outages.
- Devise custom MongoDB solutions.
- Build and execute account plans.
- Mitigate account risk and drive growth.
- Lead in-person executive business reviews.
- Interface with C-suite and technical leaders.
- Align to business objectives.
- Agree on mutual success plans.
- Work on strategic internal projects.
- Help build the Customer Success program.
- Create and teach best practices, processes, and enablement.
- Document customer interactions in internal systems.
- Provide leadership feedback on customer health signals.
- Identify key signals within MongoDB Atlas.
- Share customer health signals with internal teams.
- Manage relationships with Sales Leadership and AEs.
- Report business performance to Sales Leadership.
- Train Sales on best practices.
- Roll out program updates to Sales.
- Forecast customer churn and growth.
- Interview new team members.
- Onboard new team members.
- Ramp new team members.
- Act as a peer leader.
- Run enablement sessions for peers.
- Conduct product certifications for peers.
- Contribute actively in team meetings.
Berufserfahrung
- 7 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
Tools & Technologien
- MongoDB
- Database technology
- Cloud technology
- Infrastructure technology
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens MongoDB erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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MOMongoDB
Customer Success Manager - German Speaking(m/w/x)
Berlin
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
Advising German-speaking customers on MongoDB database best practices and technology strategy, leading internal account teams. 7+ years in Customer Success or similar customer-centric roles required. Focus on strategic customer technology guidance with AI-era database solutions.
Anforderungen
- 7+ years experience in Customer Success, Account Management, Client Services, or similar customer-centric role
- Passion for customer advocacy
- Customer-centric approach
- Aptitude for technology
- Curiosity to learn technical concepts
- High level of autonomy
- Ownership of customer portfolio
- Decision-making for customer outcomes
- Conflict de-escalation skills
- Advocacy to internal teams
- Entrepreneurial mindset
- Ability to deviate from procedures
- Process and practice building skills
- Team player
- Passion for collaboration
- Alignment with internal teams (Sales, Professional Services, Tech Services)
- Prior exposure to database technology (advantageous)
- Prior exposure to cloud technology (advantageous)
- Prior exposure to infrastructure technology (advantageous)
- Fluent German language skills
Aufgaben
- Act as a main point of contact for end users.
- Lead the account team (Sales, Professional Services).
- Advise customers on MongoDB best practices.
- Guide customer technology strategy.
- Run customer enablement sessions.
- Advise on optimizing technical environments and spend.
- Recommend product features for value and growth.
- Collect customer feedback and identify roadblocks.
- Inform internal teams (Product, Professional Services, Leadership).
- Link customers with product engineering.
- Develop innovative solutions with engineering.
- Contribute to the product roadmap.
- Provide customer insights to the Product team.
- De-escalate critical customer issues.
- Resolve customer complaints.
- Navigate customer outages.
- Devise custom MongoDB solutions.
- Build and execute account plans.
- Mitigate account risk and drive growth.
- Lead in-person executive business reviews.
- Interface with C-suite and technical leaders.
- Align to business objectives.
- Agree on mutual success plans.
- Work on strategic internal projects.
- Help build the Customer Success program.
- Create and teach best practices, processes, and enablement.
- Document customer interactions in internal systems.
- Provide leadership feedback on customer health signals.
- Identify key signals within MongoDB Atlas.
- Share customer health signals with internal teams.
- Manage relationships with Sales Leadership and AEs.
- Report business performance to Sales Leadership.
- Train Sales on best practices.
- Roll out program updates to Sales.
- Forecast customer churn and growth.
- Interview new team members.
- Onboard new team members.
- Ramp new team members.
- Act as a peer leader.
- Run enablement sessions for peers.
- Conduct product certifications for peers.
- Contribute actively in team meetings.
Berufserfahrung
- 7 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
Tools & Technologien
- MongoDB
- Database technology
- Cloud technology
- Infrastructure technology
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens MongoDB erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
MongoDB
Branche
IT
Beschreibung
The company empowers innovators to create and disrupt industries by unleashing the power of software and data.
Noch nicht perfekt?
- HubSpot
German Lead Customer Success Manager, Strategic Accounts(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - Contentful
Senior Customer Success Manager DACH(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - Didomi
Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - Talon.One
Enterprise Customer Success Manager - German(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - 360Learning
Customer Success Manager(m/w/x)
VollzeitRemoteBerufserfahrenBerlin