Moss
Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Berlin
Neuer Job?Nejo!
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36360Learning
Customer Success Manager(m/w/x)
Berlin
VollzeitRemoteBerufserfahren
Nejo KI-Zusammenfassung
Managing implementation teams and supporting clients with digital training strategy for a collaborative learning LMS. 3-4 years Customer Success experience in SaaS, with native German and fluent English proficiency required. 1 month parental leave for second parent.
Anforderungen
- 3-4 years experience in Customer Success, ideally SaaS-industry
- Native German and fluent English proficiency
- Proactiveness and results-oriented work preference
- Client portfolio prioritization and management capability
- Clear and concise communication skills (written/oral)
- Strong interest in digital industry, education, e-learning
- Enthusiasm for company culture
Aufgaben
- Manage the implementation team
- Support customers during software launch
- Act as a project manager for local language
- Support clients with digital training strategy
- Ensure contract renewals
- Coordinate technical and educational resources
- Ensure business impact of the solution
- Work with the local sales team
- Liaise with customer success colleagues in Europe and US
- Master the product
- Master corporate culture
- Familiarize with CS team processes and tools
- Participate in customer meetings with CSMs
- Host customer meetings
- Gather feedback from peers
- Start new projects with clients
- Participate in regular Discovery Meetings
- Identify features impacting team activity
- Define learning transformation roadmaps
- Identify resources for roadmap achievement
- Define retro-planning for solution initiatives
- Vouch for solution initiatives
- Identify customer use-cases
- Document customer use-cases
- Develop trusting client relationships
- Maintain direct contact with client top management
- Work with Account Managers
- Identify new project opportunities
- Reduce customer churn
- Identify at-risk customers
- Implement remedial action plans
- Identify strong client leaders
- Develop good business practices
- Share good business practices with the CS team
Berufserfahrung
- 3 - 4 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – verhandlungssicher
Benefits
Flexibles Arbeiten
- Flexible hours
- Work From Home perks
Großzügige Elternzeit
- 1 month parental leave for second parent
Mentale Gesundheitsförderung
- Mental Health ERG
Fokus auf Nachhaltigkeit
- Environmental/Sustainability ERG
Sonstige Vorteile
- Women ERG
- LGBTQIA2S+ ERG
Familienfreundlichkeit
- Parents ERG
Lockere Unternehmenskultur
- Ethnic Diversity ERG
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens 360Learning erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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36360Learning
Customer Success Manager(m/w/x)
Berlin
VollzeitRemoteBerufserfahren
Nejo KI-Zusammenfassung
Managing implementation teams and supporting clients with digital training strategy for a collaborative learning LMS. 3-4 years Customer Success experience in SaaS, with native German and fluent English proficiency required. 1 month parental leave for second parent.
Anforderungen
- 3-4 years experience in Customer Success, ideally SaaS-industry
- Native German and fluent English proficiency
- Proactiveness and results-oriented work preference
- Client portfolio prioritization and management capability
- Clear and concise communication skills (written/oral)
- Strong interest in digital industry, education, e-learning
- Enthusiasm for company culture
Aufgaben
- Manage the implementation team
- Support customers during software launch
- Act as a project manager for local language
- Support clients with digital training strategy
- Ensure contract renewals
- Coordinate technical and educational resources
- Ensure business impact of the solution
- Work with the local sales team
- Liaise with customer success colleagues in Europe and US
- Master the product
- Master corporate culture
- Familiarize with CS team processes and tools
- Participate in customer meetings with CSMs
- Host customer meetings
- Gather feedback from peers
- Start new projects with clients
- Participate in regular Discovery Meetings
- Identify features impacting team activity
- Define learning transformation roadmaps
- Identify resources for roadmap achievement
- Define retro-planning for solution initiatives
- Vouch for solution initiatives
- Identify customer use-cases
- Document customer use-cases
- Develop trusting client relationships
- Maintain direct contact with client top management
- Work with Account Managers
- Identify new project opportunities
- Reduce customer churn
- Identify at-risk customers
- Implement remedial action plans
- Identify strong client leaders
- Develop good business practices
- Share good business practices with the CS team
Berufserfahrung
- 3 - 4 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – verhandlungssicher
Benefits
Flexibles Arbeiten
- Flexible hours
- Work From Home perks
Großzügige Elternzeit
- 1 month parental leave for second parent
Mentale Gesundheitsförderung
- Mental Health ERG
Fokus auf Nachhaltigkeit
- Environmental/Sustainability ERG
Sonstige Vorteile
- Women ERG
- LGBTQIA2S+ ERG
Familienfreundlichkeit
- Parents ERG
Lockere Unternehmenskultur
- Ethnic Diversity ERG
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens 360Learning erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
360Learning
Branche
Education
Beschreibung
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth.
Noch nicht perfekt?
- Moss
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