Assistant Front Office Manager(m/w/x)

Beschreibung

You will lead the Front Office team in Vienna, balancing strategic room inventory management with creative guest relations to ensure high service standards are consistently met.

Anforderungen

• •Proficiency in Opera Cloud
• •Experience with Adyen, Duve, and Revinate
• •Proven track record of team supervision
• •Experience in high-volume lifestyle hotels
• •Service-oriented "nothing is too much trouble" attitude
• •Ability to handle high-pressure situations
• •Obsessive attention to detail
• •Focus on hotel aesthetics and aesthetics

Aufgaben

• •Lead the Front Office team by example
• •Implement LQA guidelines through consistent coaching
• •Conduct high-energy daily briefings for the team
• •Communicate VIP arrivals and operational targets
• •Manage upselling initiatives and departmental projects
• •Oversee room inventory and overbooking strategies
• •Balance room categories with Revenue and Maintenance
• •Execute strategies for future and in-house groups
• •Coordinate PMS accuracy with the GME department
• •Monitor Accor-specific systems and digital guest communication
• •Manage the end-to-end VIP procedure
• •Execute creative surprise and delight moments
• •Resolve guest complaints with empathy and speed
• •Analyze social media feedback and guest surveys
• •Share actionable insights with other department heads
• •Maintain the appearance of all public areas
• •Manage shop inventory and rental bike readiness
• •Ensure strict adherence to credit and billing policies
• •Resolve open folios and payment link issues
• •Lead responses for emergencies and security issues
• •Support the desk during peak traffic periods
• •Perform departure checks to assist the team

Tools & Technologien

Benefits