Accor
Assistant Front Office Manager(m/w/x)
Vollzeitnur vor OrtKeine Angabe
Wien
ab 34.888 / Jahr
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ACAccorHotel
Assistant Front Office Manager(m/w/x)
Wien
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Coaching Front Office teams, managing upsells and VIP arrivals in open-house hotels. Proficiency in Opera Cloud and high-volume lifestyle hotel experience essential. Ennismore/Accor family discounts, 50% hotel booking, free shift meals.
Anforderungen
- Proficiency in Opera Cloud
- Experience with Adyen, Duve, and Revinate
- Proven track record of team supervision
- Experience in high-volume lifestyle hotels
- Service-oriented "nothing is too much trouble" attitude
- Ability to handle high-pressure situations
- Obsessive attention to detail
- Focus on hotel aesthetics and aesthetics
Aufgaben
- Lead the Front Office team by example
- Implement LQA guidelines through consistent coaching
- Conduct high-energy daily briefings for the team
- Communicate VIP arrivals and operational targets
- Manage upselling initiatives and departmental projects
- Oversee room inventory and overbooking strategies
- Balance room categories with Revenue and Maintenance
- Execute strategies for future and in-house groups
- Coordinate PMS accuracy with the GME department
- Monitor Accor-specific systems and digital guest communication
- Manage the end-to-end VIP procedure
- Execute creative surprise and delight moments
- Resolve guest complaints with empathy and speed
- Analyze social media feedback and guest surveys
- Share actionable insights with other department heads
- Maintain the appearance of all public areas
- Manage shop inventory and rental bike readiness
- Ensure strict adherence to credit and billing policies
- Resolve open folios and payment link issues
- Lead responses for emergencies and security issues
- Support the desk during peak traffic periods
- Perform departure checks to assist the team
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Matura
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Opera Cloud
- Adyen
- Duve
- Revinate
Benefits
Mitarbeiterrabatte
- Ennismore family discounts
- 30% F&B discount
- 50% hotel booking discount
- Accor employee discounts
- Nifty Fifty rewards
Gratis oder Vergünstigte Mahlzeiten
- Free shift meals
Sonstige Vorteile
- In-house guest experience
Gemeinnützige Ausrichtung
- Charity volunteer time
Boni & Prämien
- Hox Hero rewards
Team Events & Ausflüge
- Regular team meetings
- Team parties
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens AccorHotel erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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- Courtyard by Marriott Vienna Prater/Messe
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Vollzeitnur vor OrtBerufserfahrenWienab 2.423 / Monat
ACAccorHotel
Assistant Front Office Manager(m/w/x)
Wien
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Coaching Front Office teams, managing upsells and VIP arrivals in open-house hotels. Proficiency in Opera Cloud and high-volume lifestyle hotel experience essential. Ennismore/Accor family discounts, 50% hotel booking, free shift meals.
Anforderungen
- Proficiency in Opera Cloud
- Experience with Adyen, Duve, and Revinate
- Proven track record of team supervision
- Experience in high-volume lifestyle hotels
- Service-oriented "nothing is too much trouble" attitude
- Ability to handle high-pressure situations
- Obsessive attention to detail
- Focus on hotel aesthetics and aesthetics
Aufgaben
- Lead the Front Office team by example
- Implement LQA guidelines through consistent coaching
- Conduct high-energy daily briefings for the team
- Communicate VIP arrivals and operational targets
- Manage upselling initiatives and departmental projects
- Oversee room inventory and overbooking strategies
- Balance room categories with Revenue and Maintenance
- Execute strategies for future and in-house groups
- Coordinate PMS accuracy with the GME department
- Monitor Accor-specific systems and digital guest communication
- Manage the end-to-end VIP procedure
- Execute creative surprise and delight moments
- Resolve guest complaints with empathy and speed
- Analyze social media feedback and guest surveys
- Share actionable insights with other department heads
- Maintain the appearance of all public areas
- Manage shop inventory and rental bike readiness
- Ensure strict adherence to credit and billing policies
- Resolve open folios and payment link issues
- Lead responses for emergencies and security issues
- Support the desk during peak traffic periods
- Perform departure checks to assist the team
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Matura
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Opera Cloud
- Adyen
- Duve
- Revinate
Benefits
Mitarbeiterrabatte
- Ennismore family discounts
- 30% F&B discount
- 50% hotel booking discount
- Accor employee discounts
- Nifty Fifty rewards
Gratis oder Vergünstigte Mahlzeiten
- Free shift meals
Sonstige Vorteile
- In-house guest experience
Gemeinnützige Ausrichtung
- Charity volunteer time
Boni & Prämien
- Hox Hero rewards
Team Events & Ausflüge
- Regular team meetings
- Team parties
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens AccorHotel erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
AccorHotel
Branche
Hospitality
Beschreibung
The company operates a series of open-house hotels, providing vibrant public spaces and a local experience for guests.
Noch nicht perfekt?
- Accor
Assistant Front Office Manager(m/w/x)
Vollzeitnur vor OrtKeine AngabeWienab 34.888 / Jahr - Courtyard by Marriott Vienna Prater/Messe
Assistant Front Office Manager(m/w/x)
Vollzeitnur vor OrtBerufserfahrenWien - ARCOTEL KAISERWASSER
Assistant Front Office Manager(m/w/x)
Vollzeitnur vor OrtBerufserfahrenWienab 2.400 - 2.800 / Monat - ARCOTEL NIKE
Front Office Manager(m/w/x)
Vollzeitnur vor OrtSeniorWienab 2.450 - 2.900 / Monat - The Hoxton
Guest Service Manager(m/w/x)
Vollzeitnur vor OrtBerufserfahrenWienab 2.423 / Monat