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nuwo
6mo ago

Working Student - Customer Success(m/w/x)

Berlin
Part-timeWorking StudentWith Home Office

Description

You assist customers through various support channels, ensuring their inquiries are addressed and issues are resolved. Your role involves monitoring order processes and gathering feedback to improve products and services.

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Requirements

  • •Currently enrolled in a relevant field
  • •Strong communication skills, written and verbal
  • •Customer-centric mindset and passion for service
  • •Proactive and resourceful attitude
  • •Strong problem-solving skills
  • •Fluent German and strong English skills
  • •Driven by impact and results
  • •Speed of execution and fast delivery
  • •Embrace feedback and learn from it
  • •Sense of humor and good vibes
  • •Loyalty and long-term commitment

Education

Currently in higher education

Tasks

  • •Provide exceptional customer support via email, phone, and live chat.
  • •Address customer inquiries and troubleshoot issues.
  • •Ensure timely resolution of customer problems.
  • •Monitor fulfillment and order processes for smooth delivery.
  • •Gather customer feedback to improve products and services.
  • •Collaborate with product development on customer needs.
  • •Maintain accurate records of customer interactions and support cases.
  • •Generate reports on customer satisfaction and engagement metrics.

Languages

German – Business Fluent

English – Business Fluent

Benefits

Flexible Working

  • •Hybrid work environment

Modern Equipment

  • •Sponsored home office setup
  • •Access to latest Apple equipment

Team Events

  • •Company and team events

Startup Environment

  • •High-impact working environment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of nuwo and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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