HRS Group
Enterprise Customer Success Manager(m/w/x)
Full-timeOn-siteSenior
Köln
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HRHRS Group
Vertical Lead - Customer Success Management(m/w/x)
Köln, Berlin
Full-timeOn-siteSenior
Nejo AI Summary
Driving commercial performance and P&L for strategic industry verticals in the DACH market. 5+ years consulting experience in GreenTech, AI, or regulated industries required. Company car for private use, work equipment provided.
Requirements
- 5+ years consulting experience in GreenTech, AI, or regulated industries
- Proven commercial ownership, revenue accountability, or P&L responsibility
- Experience leading complex, multi-stakeholder enterprise programs
- Strong understanding of public procurement and institutional governance
- Experience in SaaS, technology, or consulting-driven solutions
- Strong analytical mindset for strategic data decisions
- Executive-level communication and negotiation skills
- Experience leading cross-functional teams in matrix organizations
- Clear understanding of funnel governance, CRM discipline, and sales methodologies
- High ownership mentality and performance orientation
- Business-fluent German and English, spoken and written
Tasks
- Own full commercial performance of strategic industry vertical in DACH market
- Account for vertical P&L, long-term customer success, and sustainable growth
- Act as trusted advisor for vertical team and senior customer stakeholders
- Lead selected high-impact enterprise engagements
- Elevate overall capability, discipline, and performance of the vertical
- Ensure customer satisfaction, program performance, and value realization
- Establish standards for account health, executive engagement, and delivery excellence
- Drive upsell and cross-sell opportunities aligned with customer strategies
- Translate data insights into scalable commercial outcomes
- Build high-performing vertical business with predictable revenue and strong retention
- Own revenue and margin responsibility for the vertical
- Define vertical growth strategy, segmentation, and prioritization
- Ensure pipeline transparency, forecast accuracy, and commercial discipline
- Lead executive-level negotiations and strategic commercial discussions
- Translate regulatory, procurement, and ecosystem dynamics into growth strategies
- Lead Customer Success Managers within the vertical
- Steer Program Consultants and Customer Experience teams
- Set clear retention and expansion standards across all accounts
- Coach teams on structured qualification methodologies
- Ensure consistent adoption of AI sales enablement tools and CRM hygiene
- Elevate data-driven consulting standards and value-based selling
- Analyze portfolio performance, customer spend, procurement frameworks, and market signals
- Derive strategic priorities from quantitative insights
- Translate data analysis into compelling customer offers
- Implement governance mechanisms to monitor account health and opportunity quality
- Ensure commercial initiatives are grounded in measurable business impact
- Lead selected complex enterprise deals and strategic tenders
- Act as escalation point for high-risk or high-impact accounts
- Navigate multi-stakeholder institutional environments confidently
- Align customer strategy with HRS’ end-to-end value proposition
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Modern Equipment
- Work equipment
Other Benefits
- Mobility support
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of HRS Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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HRHRS Group
Vertical Lead - Customer Success Management(m/w/x)
Köln, Berlin
Full-timeOn-siteSenior
Nejo AI Summary
Driving commercial performance and P&L for strategic industry verticals in the DACH market. 5+ years consulting experience in GreenTech, AI, or regulated industries required. Company car for private use, work equipment provided.
Requirements
- 5+ years consulting experience in GreenTech, AI, or regulated industries
- Proven commercial ownership, revenue accountability, or P&L responsibility
- Experience leading complex, multi-stakeholder enterprise programs
- Strong understanding of public procurement and institutional governance
- Experience in SaaS, technology, or consulting-driven solutions
- Strong analytical mindset for strategic data decisions
- Executive-level communication and negotiation skills
- Experience leading cross-functional teams in matrix organizations
- Clear understanding of funnel governance, CRM discipline, and sales methodologies
- High ownership mentality and performance orientation
- Business-fluent German and English, spoken and written
Tasks
- Own full commercial performance of strategic industry vertical in DACH market
- Account for vertical P&L, long-term customer success, and sustainable growth
- Act as trusted advisor for vertical team and senior customer stakeholders
- Lead selected high-impact enterprise engagements
- Elevate overall capability, discipline, and performance of the vertical
- Ensure customer satisfaction, program performance, and value realization
- Establish standards for account health, executive engagement, and delivery excellence
- Drive upsell and cross-sell opportunities aligned with customer strategies
- Translate data insights into scalable commercial outcomes
- Build high-performing vertical business with predictable revenue and strong retention
- Own revenue and margin responsibility for the vertical
- Define vertical growth strategy, segmentation, and prioritization
- Ensure pipeline transparency, forecast accuracy, and commercial discipline
- Lead executive-level negotiations and strategic commercial discussions
- Translate regulatory, procurement, and ecosystem dynamics into growth strategies
- Lead Customer Success Managers within the vertical
- Steer Program Consultants and Customer Experience teams
- Set clear retention and expansion standards across all accounts
- Coach teams on structured qualification methodologies
- Ensure consistent adoption of AI sales enablement tools and CRM hygiene
- Elevate data-driven consulting standards and value-based selling
- Analyze portfolio performance, customer spend, procurement frameworks, and market signals
- Derive strategic priorities from quantitative insights
- Translate data analysis into compelling customer offers
- Implement governance mechanisms to monitor account health and opportunity quality
- Ensure commercial initiatives are grounded in measurable business impact
- Lead selected complex enterprise deals and strategic tenders
- Act as escalation point for high-risk or high-impact accounts
- Navigate multi-stakeholder institutional environments confidently
- Align customer strategy with HRS’ end-to-end value proposition
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Modern Equipment
- Work equipment
Other Benefits
- Mobility support
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of HRS Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
HRS Group
Industry
Tourism
Description
The company is a travel tech firm that offers an end-to-end holiday rental platform, maximizing rental performance for hosts and property managers.
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