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Technical Support Engineer (RAPID)(m/w/x)
Resolving escalated field problems on semiconductor manufacturing equipment via root cause analysis. Global travel (30-50%) required. R&D-focused environment in semiconductor manufacturing.
Requirements
- Master's Level Degree and related work experience of 3 years
- Bachelor's Level Degree and related work experience of 5 years
- Global travel (30-50%) required
- Availability to travel within region and worldwide
Tasks
- Provide advanced technical assistance for complex issues
- Act as the primary escalation point for field-raised problems
- Conduct root cause analysis for timely issue resolution
- Coordinate resources and develop actionable plans
- Collaborate with cross-functional engineering teams
- Lead technical discussions and drive consensus on solutions
- Support new product introductions and continuous improvement initiatives
- Assist Customer Service Engineers in diagnosing and troubleshooting equipment
- Resolve field-raised issues that Customer Service Engineers cannot address
- Perform gap analysis and align resources for problem resolution
- Report technical issues to relevant engineering teams as needed
- Host meetings to discuss technical issues and acquire consensus
- Suggest improvement opportunities for cost-of-service reduction
- Participate in new project introductions and continuous improvement projects
- Assist in customer installation, relocation, and equipment upgrades
- Provide training to KLA and non-KLA personnel
Work Experience
- 3 - 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
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Technical Support Engineer (RAPID)(m/w/x)
Resolving escalated field problems on semiconductor manufacturing equipment via root cause analysis. Global travel (30-50%) required. R&D-focused environment in semiconductor manufacturing.
Requirements
- Master's Level Degree and related work experience of 3 years
- Bachelor's Level Degree and related work experience of 5 years
- Global travel (30-50%) required
- Availability to travel within region and worldwide
Tasks
- Provide advanced technical assistance for complex issues
- Act as the primary escalation point for field-raised problems
- Conduct root cause analysis for timely issue resolution
- Coordinate resources and develop actionable plans
- Collaborate with cross-functional engineering teams
- Lead technical discussions and drive consensus on solutions
- Support new product introductions and continuous improvement initiatives
- Assist Customer Service Engineers in diagnosing and troubleshooting equipment
- Resolve field-raised issues that Customer Service Engineers cannot address
- Perform gap analysis and align resources for problem resolution
- Report technical issues to relevant engineering teams as needed
- Host meetings to discuss technical issues and acquire consensus
- Suggest improvement opportunities for cost-of-service reduction
- Participate in new project introductions and continuous improvement projects
- Assist in customer installation, relocation, and equipment upgrades
- Provide training to KLA and non-KLA personnel
Work Experience
- 3 - 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
KLA
Industry
IT
Description
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem, focusing on innovation and R&D.
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