Description

In this role, you will tackle complex technical challenges while collaborating with engineering teams to resolve issues and support new product launches. Your day-to-day responsibilities will include diagnosing equipment problems, leading discussions, and driving improvements in service efficiency.

Requirements

• •Master's Level Degree and related work experience of 3 years
• •Bachelor's Level Degree and related work experience of 5 years
• •Global travel (30-50%) required
• •Availability to travel within region and worldwide

Tasks

• •Provide advanced technical assistance for complex issues
• •Act as the primary escalation point for field-raised problems
• •Conduct root cause analysis for timely issue resolution
• •Coordinate resources and develop actionable plans
• •Collaborate with cross-functional engineering teams
• •Lead technical discussions and drive consensus on solutions
• •Support new product introductions and continuous improvement initiatives
• •Assist Customer Service Engineers in diagnosing and troubleshooting equipment
• •Resolve field-raised issues that Customer Service Engineers cannot address
• •Perform gap analysis and align resources for problem resolution
• •Report technical issues to relevant engineering teams as needed
• •Host meetings to discuss technical issues and acquire consensus
• •Suggest improvement opportunities for cost-of-service reduction
• •Participate in new project introductions and continuous improvement projects
• •Assist in customer installation, relocation, and equipment upgrades
• •Provide training to KLA and non-KLA personnel