Utimaco IS GmbH
Customer Success Engineer (Support Engineer)(m/w/x)
Full-timeOn-siteSenior
Aachen, Düsseldorf, Neu-Isenburg
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MIMidea Europe GmbH
Technical Support Engineer(m/w/x)
Eschborn
Full-timeOn-siteExperienced
Nejo AI Summary
You will drive service excellence by solving complex technical issues and guiding repair teams, while using your analytical insights to improve the company's products and warranty processes.
Requirements
- Technical education or engineering background
- Experience in technical support or repair
- Experience with warranty and service systems
- Fluent written and spoken English
- German language skills as strong advantage
- Technical knowledge of appliance diagnostics
- Experience with ticketing and CRM platforms
- Advanced Excel skills
- Availability for travel
Tasks
- Provide advanced technical support for home appliance repairs
- Guide customers and technicians through troubleshooting solutions
- Analyze recurring technical issues and escalate critical cases
- Ensure correct application of warranty policies and procedures
- Validate and implement warranty cases in CRM systems
- Coordinate between service, call center, and quality teams
- Prepare technical documentation and training materials
- Provide technical leadership within the support team
- Generate operational reports using CRM data and Excel
- Deliver structured feedback for product and service improvements
Work Experience
2 - 5 years
Education
Vocational certification
Languages
English – Business FluentGerman – Business Fluent
Tools & Technologies
CRM platformsExcelTicketing systems
Benefits
Informal Culture
- •International work environment
- •Goal-oriented collaborative culture
Startup Environment
- •Agile teamwork
Flexible Working
- •Flexible working hours
Learning & Development
- •Further training opportunities
Career Advancement
- •Career development opportunities
Corporate Discounts
- •Employee benefit programs
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Midea Europe GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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MIMidea Europe GmbH
Technical Support Engineer(m/w/x)
Eschborn
Full-timeOn-siteExperienced
Nejo AI Summary
You will drive service excellence by solving complex technical issues and guiding repair teams, while using your analytical insights to improve the company's products and warranty processes.
Requirements
- Technical education or engineering background
- Experience in technical support or repair
- Experience with warranty and service systems
- Fluent written and spoken English
- German language skills as strong advantage
- Technical knowledge of appliance diagnostics
- Experience with ticketing and CRM platforms
- Advanced Excel skills
- Availability for travel
Tasks
- Provide advanced technical support for home appliance repairs
- Guide customers and technicians through troubleshooting solutions
- Analyze recurring technical issues and escalate critical cases
- Ensure correct application of warranty policies and procedures
- Validate and implement warranty cases in CRM systems
- Coordinate between service, call center, and quality teams
- Prepare technical documentation and training materials
- Provide technical leadership within the support team
- Generate operational reports using CRM data and Excel
- Deliver structured feedback for product and service improvements
Work Experience
2 - 5 years
Education
Vocational certification
Languages
English – Business FluentGerman – Business Fluent
Tools & Technologies
CRM platformsExcelTicketing systems
Benefits
Informal Culture
- •International work environment
- •Goal-oriented collaborative culture
Startup Environment
- •Agile teamwork
Flexible Working
- •Flexible working hours
Learning & Development
- •Further training opportunities
Career Advancement
- •Career development opportunities
Corporate Discounts
- •Employee benefit programs
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Midea Europe GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Midea Europe GmbH
Industry
Manufacturing
Description
The company is a global leader in consumer electronics and climate control, committed to enriching lives through innovative technologies.
Not a perfect match?
- Utimaco IS GmbH
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