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Technical Onboarding Manager - B2B Saas(m/w/x)
Technical onboarding for B2B SaaS platform, focusing on ERP data integration and migration. 2+ years SaaS implementation experience required. Hybrid work, ownership opportunities.
Requirements
- 2+ years SaaS implementation, technical onboarding, or similar
- Hands-on B2B software experience
- Experience with data integrations (ERP, SFTP, CSV/Excel, APIs, EDI)
- Ability to read, spot issues, and fix data structures independently
- Clear and direct internal/external communication
- Experience running workshops or training sessions
- Strong sense of ownership and customer follow-through
- Comfort building processes while evolving them
- Fluent German
- Fluent English
Tasks
- Own customer relationship from contract to product adoption
- Lead technical data integration with ERP systems and data sources
- Conduct gap analyses of customer data structures
- Ensure clean and complete data migration into Packa
- Plan and run tailored onboarding workshops and training sessions
- Handle support during onboarding: respond to emails, triage tickets
- Collaborate with Engineering and Packaging specialists as needed
- Work with Sales on pre-signing integration and onboarding questions
- Gain knowledge of packaging topics and regulations
- Collaborate with Product to shape future product development
- Contribute to Packademy: build training content and resources
- Define scalable onboarding processes
Work Experience
- 2 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- German – Fluent
- English – Fluent
Tools & Technologies
- SaaS
- ERP
- SFTP
- CSV
- Excel
- APIs
- EDI
Benefits
Informal Culture
- Creative freedom
Competitive Pay
- Ownership
Flexible Working
- Hybrid working
Career Advancement
- Clear path for growth and development
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Technical Onboarding Manager - B2B Saas(m/w/x)
Technical onboarding for B2B SaaS platform, focusing on ERP data integration and migration. 2+ years SaaS implementation experience required. Hybrid work, ownership opportunities.
Requirements
- 2+ years SaaS implementation, technical onboarding, or similar
- Hands-on B2B software experience
- Experience with data integrations (ERP, SFTP, CSV/Excel, APIs, EDI)
- Ability to read, spot issues, and fix data structures independently
- Clear and direct internal/external communication
- Experience running workshops or training sessions
- Strong sense of ownership and customer follow-through
- Comfort building processes while evolving them
- Fluent German
- Fluent English
Tasks
- Own customer relationship from contract to product adoption
- Lead technical data integration with ERP systems and data sources
- Conduct gap analyses of customer data structures
- Ensure clean and complete data migration into Packa
- Plan and run tailored onboarding workshops and training sessions
- Handle support during onboarding: respond to emails, triage tickets
- Collaborate with Engineering and Packaging specialists as needed
- Work with Sales on pre-signing integration and onboarding questions
- Gain knowledge of packaging topics and regulations
- Collaborate with Product to shape future product development
- Contribute to Packademy: build training content and resources
- Define scalable onboarding processes
Work Experience
- 2 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- German – Fluent
- English – Fluent
Tools & Technologies
- SaaS
- ERP
- SFTP
- CSV
- Excel
- APIs
- EDI
Benefits
Informal Culture
- Creative freedom
Competitive Pay
- Ownership
Flexible Working
- Hybrid working
Career Advancement
- Clear path for growth and development
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Packa
Industry
IT
Description
The company is the leading platform for managing packaging specifications, helping companies reduce costs and implement sustainability requirements.
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