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28d ago

Technical Customer Support Specialist(m/w/x)

Wörthsee
Full-timeOn-siteExperienced

Description

In this role, you will be the go-to person for technical and commercial inquiries, guiding customers through software integration and security assessments while enhancing internal tools and processes. Your day may also include maintaining knowledge bases and representing the organization at industry events.

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Requirements

  • •Experience in Customer Support, Technical Account Management, or IT Security Consulting in a SaaS environment
  • •Hands-on expertise in guiding customers through software integrations and technical troubleshooting
  • •Familiarity with IT security standards such as ISO 27001, NIS2, or similar frameworks
  • •Experience working with cloud and SaaS products
  • •Basic knowledge and interest in privacy, data protection & GDPR topics
  • •Strong communication skills in both German and English, written and spoken
  • •Solution-oriented, structured working style with strong customer focus

Work Experience

approx. 1 - 4 years

Tasks

  • •Serve as the first point of contact for technical and commercial inquiries from international customers
  • •Advise customers on software integration, security, and data protection
  • •Assist customers with security assessments
  • •Enhance internal tools for customer management and ticket processing
  • •Automate customer-related processes
  • •Maintain the internal and external knowledge base for easy access to information
  • •Update customer data and activities in the CRM system
  • •Represent the company at conferences or webinars on privacy and security topics

Languages

German – Business Fluent

English – Business Fluent

Benefits

Snacks & Drinks

  • •Italian barista coffee

Healthcare & Fitness

  • •Company supported sports program

Modern Equipment

  • •Work MacBook

Team Events

  • •Regular team events across Europe
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