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AIAIRS Medical

Technical Customer Success Manager(m/w/x)

München
Full-timeWith Home OfficeJunior
AI/ML

Configuring and deploying SwiftMR AI software for MRI scan acceleration. TCP/IP and DICOM networking expertise required. 30 days PTO, onboarding gifts, home office supplies.

Requirements

  • SwiftMR configuration and deployment on VMs/gateway PCs
  • SwiftMR deployment and integration with MRI systems and PACS
  • TCP/IP and DICOM networking expertise for troubleshooting
  • Management of SwiftMR cloud operations
  • Primary technical resource for clients
  • In-depth troubleshooting for integration/connectivity issues
  • Development of implementation and troubleshooting documentation
  • Client check-ins for feature utilization
  • Planning and coordination of SwiftMR integrations
  • 1+ years in healthcare IT technical/application support
  • Proficiency with TCP/IP and DICOM networking
  • Experience with MRI systems, PACS, and imaging software
  • Strong problem-solving skills for technical issues
  • Excellent communication skills with client-focused approach
  • Fluent English and German
  • Pro-active team player
  • Experience implementing radiology software in clinical environment
  • Experience with Linux

Tasks

  • Configure and deploy SwiftMR on virtual machines and gateway PCs
  • Integrate SwiftMR with MRI systems and PACS
  • Manage network and DICOM configurations for smooth interoperability
  • Troubleshoot and support seamless data transmission and connectivity
  • Ensure secure and reliable cloud-based operations for healthcare facilities
  • Provide primary technical support and resolve client issues
  • Troubleshoot integration and connectivity issues related to SwiftMR
  • Develop and maintain implementation and troubleshooting documentation
  • Conduct regular client check-ins to ensure optimal use of SwiftMR
  • Plan and coordinate SwiftMR integrations with potential customers

Work Experience

  • 1 year

Education

  • Vocational certificationOR
  • Bachelor's degreeOR
  • Master's degree

Languages

  • EnglishFluent
  • GermanFluent

Tools & Technologies

  • SwiftMR
  • TCP/IP
  • DICOM
  • PACS
  • Linux

Benefits

More Vacation Days

  • 30 days of paid time off

Other Benefits

  • Onboarding gifts

Modern Equipment

  • Home office supplies

Learning & Development

  • Training and development
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