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TATalon.One

Technical Account Manager(m/w/x)

Berlin
Full-timeWith Home OfficeExperienced
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API-first promotion engine integration and customer success for enterprise clients. 2+ years in TAM or related role with API and SaaS experience required. €1,000 annual learning budget, 30 days leave.

Requirements

  • 2+ years as Technical Account Manager, Integrations Consultant, or related role
  • Experience with API integrations
  • Proven experience with SaaS products
  • Problem-solving in troubleshooting environment
  • Passion for consulting and tactical empathy
  • Excellent written communication skills
  • Excellent customer focus and professional demeanor
  • Analytical understanding and data-driven decision making
  • Exceptional English communication skills

Tasks

  • Own the integration process of our API-driven platform
  • Troubleshoot and resolve recurring technical issues
  • Manage escalations and eliminate problems
  • Lead a portfolio of assigned customers in fluent English
  • Monitor and optimize API usage for customer retention and growth
  • Collaborate with Customer Success Managers and Engineering
  • Identify and pursue new technology partnerships
  • Design and implement customer onboarding processes
  • Manage customer expectations and ensure satisfaction
  • Work with Support on escalated tickets

Work Experience

  • 2 years

Education

  • Vocational certificationOR
  • Bachelor's degreeOR
  • Master's degree

Languages

  • English – Business Fluent

Benefits

Learning & Development

  • €1,000 annual learning budget
  • Full LinkedIn Learning access
  • Free German language courses

More Vacation Days

  • 30 days of annual leave
  • Extra paid days for birthday
  • Extra paid days for moving day

Additional Allowances

  • Home office setup budget
  • Monthly home office allowance

Workation & Sabbatical

  • Work from abroad up to 90 days

Mental Health Support

  • Mental health support

Corporate Discounts

  • Discounted Urban Sports Club membership

Retirement Plans

  • 20% company subsidy on pension contributions

Public Transport Subsidies

  • Subsidised BVG public transport ticket

Informal Culture

  • Dog-friendly office

Company Bike

  • Lease bike through BusinessBike
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Talon.One and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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