Talon.One
Enterprise Technical Account Manager, EMEA(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin
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DEdeskbird
Senior Technical Account Manager(m/w/x)
Berlin, München
Full-timeWith Home OfficeSenior
Nejo AI Summary
Technical authority for escalations, investigating and resolving high-level issues for strategic accounts. 4+ years in a technical role, detective mindset, and REST API navigation skills required. Unlimited PTO, annual company summit, and home office support.
Requirements
- 4+ years in technical role (TAM, Solutions Engineer, Support Engineer)
- Passion for troubleshooting
- Detective mindset
- Ability to navigate REST APIs
- Ability to debug integration logic
- Deep experience with Enterprise Identity (Azure AD/Entra ID, SAML, OAuth 2.0, SCIM)
- Ability to explain technical bugs/limitations to non-technical stakeholders
- Ability to manage high volume of technical tasks and escalations
- Excellent English communication skills
- Experience in HR Tech, Workplace Management, or B2B SaaS
- Familiarity with workflow tools (Make.com, Zapier, Power Automate)
- History of contributing to developer docs, help centers, or runbooks
- Basic SQL or data analysis skills
- German communication skills
- Translate IT-speak into business value
- Solve for root cause of issues
- Bring structure to ambiguity
- Deliver clarity during complex enterprise situations
Tasks
- Act as technical authority for escalations
- Investigate and resolve high-level issues
- Lead handoff to Engineering with clear evidence
- Identify bug patterns for product improvements
- Ensure flawless ecosystem integration for strategic accounts
- Architect SSO/SAML, Azure AD/Entra ID, SCIM, M365 Calendar Sync setups
- Consult on API-driven workflows and automations
- Define ownership and fallback processes for integrations
- Partner with Sales on security and IT requirements
- Translate customer environments into implementation requirements
- Conduct risk assessments for complex environments
- Create scalable documentation and developer guides
- Develop internal playbooks from triaging discoveries
Work Experience
- 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Native
- German – Business Fluent
Tools & Technologies
- REST APIs
- Azure AD/Entra ID
- SAML
- OAuth 2.0
- SCIM
- Make.com
- Zapier
- Power Automate
- SQL
Benefits
More Vacation Days
- Unlimited PTO
Team Events
- Annual company summit
- Team "Bursts"
Other Benefits
- Home office support
Learning & Development
- Learning & development budget
Additional Allowances
- Co-working allowance
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of deskbird and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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DEdeskbird
Senior Technical Account Manager(m/w/x)
Berlin, München
Full-timeWith Home OfficeSenior
Nejo AI Summary
Technical authority for escalations, investigating and resolving high-level issues for strategic accounts. 4+ years in a technical role, detective mindset, and REST API navigation skills required. Unlimited PTO, annual company summit, and home office support.
Requirements
- 4+ years in technical role (TAM, Solutions Engineer, Support Engineer)
- Passion for troubleshooting
- Detective mindset
- Ability to navigate REST APIs
- Ability to debug integration logic
- Deep experience with Enterprise Identity (Azure AD/Entra ID, SAML, OAuth 2.0, SCIM)
- Ability to explain technical bugs/limitations to non-technical stakeholders
- Ability to manage high volume of technical tasks and escalations
- Excellent English communication skills
- Experience in HR Tech, Workplace Management, or B2B SaaS
- Familiarity with workflow tools (Make.com, Zapier, Power Automate)
- History of contributing to developer docs, help centers, or runbooks
- Basic SQL or data analysis skills
- German communication skills
- Translate IT-speak into business value
- Solve for root cause of issues
- Bring structure to ambiguity
- Deliver clarity during complex enterprise situations
Tasks
- Act as technical authority for escalations
- Investigate and resolve high-level issues
- Lead handoff to Engineering with clear evidence
- Identify bug patterns for product improvements
- Ensure flawless ecosystem integration for strategic accounts
- Architect SSO/SAML, Azure AD/Entra ID, SCIM, M365 Calendar Sync setups
- Consult on API-driven workflows and automations
- Define ownership and fallback processes for integrations
- Partner with Sales on security and IT requirements
- Translate customer environments into implementation requirements
- Conduct risk assessments for complex environments
- Create scalable documentation and developer guides
- Develop internal playbooks from triaging discoveries
Work Experience
- 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Native
- German – Business Fluent
Tools & Technologies
- REST APIs
- Azure AD/Entra ID
- SAML
- OAuth 2.0
- SCIM
- Make.com
- Zapier
- Power Automate
- SQL
Benefits
More Vacation Days
- Unlimited PTO
Team Events
- Annual company summit
- Team "Bursts"
Other Benefits
- Home office support
Learning & Development
- Learning & development budget
Additional Allowances
- Co-working allowance
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of deskbird and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
deskbird
Industry
IT
Description
The company empowers organizations to manage hybrid work through people-centric software that optimizes office operations.
Not a perfect match?
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