Kaseya
Senior Account Manager(m/w/x)
Full-timeOn-siteSenior
München
New Job?Nejo!
Your personal AI career agent
PRProofpoint
Technical Account Manager, German speaking(m/w/x)
München
Full-timeOn-siteExperienced
Nejo AI Summary
Proactive technical leadership for cybersecurity clients, managing escalations and advocating internally. 4+ years client-facing technical experience required. Annual wellness days, global collaboration opportunities.
Requirements
- 4+ years industry experience in client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas
- Data communication concepts and technologies knowledge, specifically email and networking knowledge of Linux, SMTP, and MySQL
- Working knowledge of Windows, Active Directory, and Microsoft Exchange
- Very strong customer service and excellent communication skills, written and oral
- History of successfully leading and directing technical staff through crisis situations
- Adaptability and willingness to learn new technologies
- Project management knowledge and strong time management skills
- Ability to effectively work in a team environment and independently
- Fluent German speaker
Tasks
- Provide proactive technical leadership and support
- Manage support interactions
- Act as an internal advocate for customers
- Respond to customer escalations
- Proactively escalate issues when needed
- Direct crisis and incident response
- Ensure timely issue resolution
- Communicate effectively with customers
- Meet regularly with clients
- Review support interactions and system status
- Discuss major issues and upcoming releases
- Create executive customer presentations
- Deliver presentations on system performance
- Present potential issues and ROI
- Suggest forward courses of action
- Develop deep understanding of customer needs
- Maintain technical knowledge of integrations
- Develop strategy for customer requirements
- Provide proactive recommendations
- Identify and prioritize goals
- Plan process improvement initiatives
- Improve customer satisfaction
- Plan production changes
- Document production changes
- Identify risks for production changes
- Schedule own time
- Complete multiple tasks
- Use independent judgment
- Design solutions to complex problems
- Implement solutions to complex problems
Work Experience
- 4 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- German – Native
Tools & Technologies
- Linux
- SMTP
- MySQL
- Windows
- Active Directory
- Microsoft Exchange
Benefits
Flexible Working
- Flexible work environment
Healthcare & Fitness
- Annual wellness days
Social Impact
- Community outreach days
Other Benefits
- Global collaboration opportunities
Career Advancement
- Networking opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Proofpoint and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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PRProofpoint
Technical Account Manager, German speaking(m/w/x)
München
Full-timeOn-siteExperienced
Nejo AI Summary
Proactive technical leadership for cybersecurity clients, managing escalations and advocating internally. 4+ years client-facing technical experience required. Annual wellness days, global collaboration opportunities.
Requirements
- 4+ years industry experience in client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas
- Data communication concepts and technologies knowledge, specifically email and networking knowledge of Linux, SMTP, and MySQL
- Working knowledge of Windows, Active Directory, and Microsoft Exchange
- Very strong customer service and excellent communication skills, written and oral
- History of successfully leading and directing technical staff through crisis situations
- Adaptability and willingness to learn new technologies
- Project management knowledge and strong time management skills
- Ability to effectively work in a team environment and independently
- Fluent German speaker
Tasks
- Provide proactive technical leadership and support
- Manage support interactions
- Act as an internal advocate for customers
- Respond to customer escalations
- Proactively escalate issues when needed
- Direct crisis and incident response
- Ensure timely issue resolution
- Communicate effectively with customers
- Meet regularly with clients
- Review support interactions and system status
- Discuss major issues and upcoming releases
- Create executive customer presentations
- Deliver presentations on system performance
- Present potential issues and ROI
- Suggest forward courses of action
- Develop deep understanding of customer needs
- Maintain technical knowledge of integrations
- Develop strategy for customer requirements
- Provide proactive recommendations
- Identify and prioritize goals
- Plan process improvement initiatives
- Improve customer satisfaction
- Plan production changes
- Document production changes
- Identify risks for production changes
- Schedule own time
- Complete multiple tasks
- Use independent judgment
- Design solutions to complex problems
- Implement solutions to complex problems
Work Experience
- 4 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- German – Native
Tools & Technologies
- Linux
- SMTP
- MySQL
- Windows
- Active Directory
- Microsoft Exchange
Benefits
Flexible Working
- Flexible work environment
Healthcare & Fitness
- Annual wellness days
Social Impact
- Community outreach days
Other Benefits
- Global collaboration opportunities
Career Advancement
- Networking opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Proofpoint and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Proofpoint
Industry
IT
Description
Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people.
Not a perfect match?
- Kaseya
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Full-timeOn-siteSeniorMünchen - Proofpoint
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Full-timeOn-siteExperiencedMünchenfrom USD 100,000 / year - GMT Trend Micro Deutschland GmbH
Technical Partner Manager(m/w/x)
Full-timeOn-siteExperiencedMünchen - DTS Systeme GmbH
Account Manager - Bestandskunden(m/w/x)
Full-timeOn-siteExperiencedBerlin, Hamburg, München, Köln, Hannover, Bremen, Nürnberg, Bochum, Münster, Herford