Ingenico
.Key Account Manager(m/w/x)
Full-timeOn-siteSenior
Ratingen
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GLGlobal Blue Deutschland GmbH
Technical Account Manager(m/w/x)
Düsseldorf
Full-timeOn-siteSenior
Nejo AI Summary
Managing technical relationships for Issuing Solutions integration projects, ensuring TFS functionality delivery. End-to-end technical merchant relationship ownership and client-facing comfort required. International project scope.
Requirements
- Comfort owning end-to-end technical merchant relationships
- Client-facing role comfort; Communication, clarity, service mindset
- Coordination of multiple stakeholders (technical, commercial, product)
- Initiative, independent work, team alignment
- Analytical mindset, proactive solution identification
- Detail-oriented, committed, persistent in goal achievement
- University degree, preferably IT-related
- 5+ years experience managing multinational projects with external stakeholders
- Hands-on experience in customer consulting or technical account/service management
- Solid understanding of POS-related technologies, transactional systems, EFT payment standards
- Familiarity with project management methodologies, processes, tools
- Strong communication and relationship-building skills (business & technical)
- Self-driven, organized, effective work in virtual/distributed teams
- Fluent English (mandatory)
- Working knowledge of POS retail systems or credit card industry (preferred)
- Comfort diving into technical details
Tasks
- Manage technical relationships with local merchants.
- Guide merchants through Issuing Solutions integration projects.
- Ensure high-quality delivery of TFS functionalities.
- Act as a trusted advisor for merchants and internal teams.
- Oversee solution rollouts.
- Support service delivery.
- Embed integrations within Global Blue's framework.
- Drive technical presales for local accounts.
- Support commercial team with expertise and insights.
- Coordinate with project managers for TFS implementation.
- Deliver Issuing Solutions in compliance with standards.
- Anchor and support deployed Issuing Solutions.
- Act as the escalation point for Global Account technical issues.
- Conduct review meetings with merchant IT managers.
- Ensure alignment and continuous improvement.
- Monitor BAU activities to maintain stability and quality.
- Collaborate with internal teams to optimize integrations.
- Collaborate with internal teams to support merchant needs.
Work Experience
- 5 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- POS
- Transactional systems
- EFT payment standards
Benefits
Other Benefits
- Employee referral program
Team Events
- Team-building activities and events
- Annual Christmas Party
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Global Blue Deutschland GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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GLGlobal Blue Deutschland GmbH
Technical Account Manager(m/w/x)
Düsseldorf
Full-timeOn-siteSenior
Nejo AI Summary
Managing technical relationships for Issuing Solutions integration projects, ensuring TFS functionality delivery. End-to-end technical merchant relationship ownership and client-facing comfort required. International project scope.
Requirements
- Comfort owning end-to-end technical merchant relationships
- Client-facing role comfort; Communication, clarity, service mindset
- Coordination of multiple stakeholders (technical, commercial, product)
- Initiative, independent work, team alignment
- Analytical mindset, proactive solution identification
- Detail-oriented, committed, persistent in goal achievement
- University degree, preferably IT-related
- 5+ years experience managing multinational projects with external stakeholders
- Hands-on experience in customer consulting or technical account/service management
- Solid understanding of POS-related technologies, transactional systems, EFT payment standards
- Familiarity with project management methodologies, processes, tools
- Strong communication and relationship-building skills (business & technical)
- Self-driven, organized, effective work in virtual/distributed teams
- Fluent English (mandatory)
- Working knowledge of POS retail systems or credit card industry (preferred)
- Comfort diving into technical details
Tasks
- Manage technical relationships with local merchants.
- Guide merchants through Issuing Solutions integration projects.
- Ensure high-quality delivery of TFS functionalities.
- Act as a trusted advisor for merchants and internal teams.
- Oversee solution rollouts.
- Support service delivery.
- Embed integrations within Global Blue's framework.
- Drive technical presales for local accounts.
- Support commercial team with expertise and insights.
- Coordinate with project managers for TFS implementation.
- Deliver Issuing Solutions in compliance with standards.
- Anchor and support deployed Issuing Solutions.
- Act as the escalation point for Global Account technical issues.
- Conduct review meetings with merchant IT managers.
- Ensure alignment and continuous improvement.
- Monitor BAU activities to maintain stability and quality.
- Collaborate with internal teams to optimize integrations.
- Collaborate with internal teams to support merchant needs.
Work Experience
- 5 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- POS
- Transactional systems
- EFT payment standards
Benefits
Other Benefits
- Employee referral program
Team Events
- Team-building activities and events
- Annual Christmas Party
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Global Blue Deutschland GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Global Blue Deutschland GmbH
Industry
FinancialServices
Description
Global Blue is an international company focused on Issuing Solutions integration projects for merchants, ensuring high-quality delivery and acting as a trusted advisor.
Not a perfect match?
- Ingenico
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