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UTUtimaco IS GmbH

Customer Success Manager(m/w/x)

Aachen, Düsseldorf
Full-timeOn-siteExperienced

Supporting pre-sales solution design and leading customer onboarding for IT security hardware and compliance tools. 3-7 years SaaS/tech customer success or project management experience required. Flexible working model, company pension scheme.

Requirements

  • 3-7 years Customer Success, Technical Account Management, or Project Management in SaaS/tech
  • Strong technical aptitude with ability to explain complex solutions (APIs, integrations, enterprise systems preferred)
  • Excellent communication and stakeholder management skills, engaging technical and business audiences
  • Fluent German and English language skills
  • Background in enterprise software or B2B SaaS environments

Tasks

  • Support solution design during pre-sales
  • Facilitate technical discussions with customers
  • Collaborate with Sales on value positioning
  • Lead customer onboarding and deployment projects
  • Ensure timely and scoped project delivery
  • Manage customer accounts post-implementation
  • Drive solution adoption and customer retention
  • Identify and pursue expansion opportunities
  • Translate customer needs into project plans
  • Coordinate cross-functional teams
  • Monitor project progress and risks
  • Proactively resolve issues for smooth delivery

Work Experience

  • 3 - 7 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • GermanBusiness Fluent
  • EnglishBusiness Fluent

Tools & Technologies

  • APIs
  • integrations
  • enterprise systems
  • SaaS

Benefits

Informal Culture

  • Open and friendly corporate culture
  • Constructive and collaborative interaction

Retirement Plans

  • Company pension scheme

Flexible Working

  • Flexible working model

Bonuses & Incentives

  • Special payments on anniversaries

More Vacation Days

  • Additional vacation days on anniversaries

Other Benefits

  • Diversity
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Utimaco IS GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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