Statista
Team Lead Digital Workplace Operations(m/w/x)
Full-timeWith HomeofficeSenior
Hamburg
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Leading two small IT support teams for a global data platform, ensuring company-wide accountability. Proven experience leading IT support teams and extensive 1st level operations background required. 30 days work from abroad, flexible work hours.
Requirements
- Proven experience leading IT teams (Support, Digital Workplace, or IT Operations)
- Extensive IT support helpdesk and 1st level operations background
- Hands-on leadership style, service quality, continuous improvement focus
- Clear communication, effective stakeholder alignment
- Comfort working in dynamic environments, evolving priorities
- Fluent German and English
- Comfort working regularly on-site
- Team leadership, people development, company-wide IT-Support accountability
- End-to-end ticket execution, SLA management
- Onboarding coordination, stakeholder alignment
- Endpoint management (macOS, Windows)
- Automation and security-focused mindset
- Operational improvement via data analysis, user feedback
Tasks
- Guide two small teams
- Lead and develop IT-Support teams
- Ensure clear team priorities
- Foster strong team collaboration
- Ensure accountability for company-wide IT support
- Provide reliable 1st level support
- Handle tickets end-to-end
- Manage service level agreements (SLAs)
- Provide IT helpdesk services
- Implement new systems
- Manage hardware
- Manage macOS and Windows endpoints
- Coordinate onboarding processes
- Align with key stakeholders
- Drive automation initiatives
- Implement security best practices
- Improve operations using data and user feedback
Work Experience
approx. 4 - 6 years
Education
Vocational certificationORBachelor's degreeORMaster's degree
Languages
German – Business FluentEnglish – Business Fluent
Tools & Technologies
macOSWindows
Benefits
Workation & Sabbatical
- •30 days work from abroad
Flexible Working
- •Hybrid work
- •Flexible work hours
Informal Culture
- •International team
Team Events
- •Social events
Public Transport Subsidies
- •Subsidized urban mobility
Healthcare & Fitness
- •Fitness and wellness options
Other Benefits
- •Free Langdock access
Career Advancement
- •Career opportunities
Learning & Development
- •Training opportunities
Parking & Commuter Benefits
- •Attractive locations
Modern Office
- •Modern offices
Mental Health Support
- •Mental health support with OpenUp
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Statista and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- Statista
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Full-timeWith HomeofficeManagementHamburg
Leading two small IT support teams for a global data platform, ensuring company-wide accountability. Proven experience leading IT support teams and extensive 1st level operations background required. 30 days work from abroad, flexible work hours.
Requirements
- Proven experience leading IT teams (Support, Digital Workplace, or IT Operations)
- Extensive IT support helpdesk and 1st level operations background
- Hands-on leadership style, service quality, continuous improvement focus
- Clear communication, effective stakeholder alignment
- Comfort working in dynamic environments, evolving priorities
- Fluent German and English
- Comfort working regularly on-site
- Team leadership, people development, company-wide IT-Support accountability
- End-to-end ticket execution, SLA management
- Onboarding coordination, stakeholder alignment
- Endpoint management (macOS, Windows)
- Automation and security-focused mindset
- Operational improvement via data analysis, user feedback
Tasks
- Guide two small teams
- Lead and develop IT-Support teams
- Ensure clear team priorities
- Foster strong team collaboration
- Ensure accountability for company-wide IT support
- Provide reliable 1st level support
- Handle tickets end-to-end
- Manage service level agreements (SLAs)
- Provide IT helpdesk services
- Implement new systems
- Manage hardware
- Manage macOS and Windows endpoints
- Coordinate onboarding processes
- Align with key stakeholders
- Drive automation initiatives
- Implement security best practices
- Improve operations using data and user feedback
Work Experience
approx. 4 - 6 years
Education
Vocational certificationORBachelor's degreeORMaster's degree
Languages
German – Business FluentEnglish – Business Fluent
Tools & Technologies
macOSWindows
Benefits
Workation & Sabbatical
- •30 days work from abroad
Flexible Working
- •Hybrid work
- •Flexible work hours
Informal Culture
- •International team
Team Events
- •Social events
Public Transport Subsidies
- •Subsidized urban mobility
Healthcare & Fitness
- •Fitness and wellness options
Other Benefits
- •Free Langdock access
Career Advancement
- •Career opportunities
Learning & Development
- •Training opportunities
Parking & Commuter Benefits
- •Attractive locations
Modern Office
- •Modern offices
Mental Health Support
- •Mental health support with OpenUp
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Statista and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Statista
Industry
IT
Description
The company is the world's leading business data platform, providing reliable data and analytics products to empower fact-based decisions.
Not a perfect match?
- Statista
Team Lead Digital Workplace Operations(m/w/x)
Full-timeWith HomeofficeSeniorHamburg - Statista
Teamleitung Digital Workplace Operations(m/w/x)
Full-timeWith HomeofficeSeniorHamburg - YOGI TEA GmbH
Junior IT System Administrator(m/w/x)
Full-timeWith HomeofficeJuniorHamburg - plancraft
Data Lead(m/w/x)
Full-timeWith HomeofficeSeniorHamburg - Unbekannt
Teamleitung IT-Client Management(m/w/x)
Full-timeWith HomeofficeManagementHamburg