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ST
Statista
8d ago

Team Lead Digital Workplace Operations(m/w/x)

Hamburg
Full-timeWith Home OfficeSenior

Description

You will lead two agile teams to deliver seamless IT support, ensuring colleagues are well-equipped through hands-on leadership, endpoint management, and data-driven operational improvements.

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Requirements

  • Experience leading IT teams
  • Background in IT support helpdesk
  • Hands-on leadership style
  • Clear communication and stakeholder alignment
  • Adaptability in dynamic environments
  • Fluency in German and English
  • Willingness to work on-site
  • Team leadership and people development
  • Ticket execution and SLA management
  • Onboarding coordination skills
  • Endpoint management for macOS and Windows
  • Automation and security-focused mindset
  • Operational improvement through data analysis

Work Experience

approx. 4 - 6 years

Tasks

  • Lead and develop two small operational teams
  • Ensure reliable company-wide 1st level IT support
  • Manage end-to-end ticket execution and SLAs
  • Coordinate onboarding and align with stakeholders
  • Manage macOS and Windows endpoints
  • Implement automation with a security-focused mindset
  • Improve operations using data and user feedback
  • Oversee hardware management and system implementations

Tools & Technologies

macOSWindows

Languages

GermanBusiness Fluent

EnglishBusiness Fluent

Benefits

Flexible Working

  • Hybrid work
  • Flex-time
  • Work from abroad

Informal Culture

  • International team

Team Events

  • Social events

Public Transport Subsidies

  • Subsidized urban mobility

Healthcare & Fitness

  • Fitness and wellness options

Other Benefits

  • Free Perplexity Enterprise access

Learning & Development

  • Career and training opportunities

Parking & Commuter Benefits

  • Attractive locations

Modern Office

  • Modern offices

Mental Health Support

  • Mental health support
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