SumUp
TeleSales Team Lead(m/w/x)
Full-timeOn-siteExperienced
Berlin
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Leading international sales teams for a FinTech platform, driving client retention and upsell. Commercial and data-driven leadership skills required. 13th month salary, generous L&D budget.
Requirements
- Commercial and people-oriented leadership
- Thrives in dynamic, international environment
- Strong coaching skills
- Data-driven mindset
- Focus on client value
- Focus on operational excellence
- Degree in Finance, Economics, or related field, or equivalent experience
- Solid understanding of brokerage products and services
- Solid understanding of end-to-end client lifecycle
- Fluent English (spoken and written)
- Strong business and commercial mindset
- Comfortable working with data, KPIs, and metrics
- Ownership and proactive improvement drive
- Experience in leadership, coaching, or team coordination
- Experience with retention, upsell, or cross-sell initiatives
- Experience in international or multi-market environment
- Additional German or Polish language skills
- Experience contributing to cross-functional projects (Sales, Marketing, Product)
Tasks
- Lead and inspire sales teams across multiple markets
- Ensure consistent execution and high-quality client interactions
- Act as a senior point of contact for complex client situations
- Drive improvements in sales processes and client experience
- Contribute to retention, upsell, and cross-sell initiatives
- Support go-to-market strategies in collaboration with Marketing
- Provide hands-on guidance in client conversations and objection handling
- Manage incident escalation for complex cases
- Monitor workload, capacity, and performance trends
- Identify risks and opportunities for improvement
- Coach and mentor team members through continuous feedback
- Conduct performance reviews and lead by example
- Design and implement quality control frameworks for sales calls
- Ensure adherence to internal guidelines and regulatory requirements
- Oversee customer fee change requests
- Ensure correct application, documentation, and communication of fee changes
- Build and maintain relationships with top-tier clients
- Act as a senior escalation point for top-tier clients
- Support the International Head of Marketing in commercial strategies
- Deliver structured, data-driven reporting on sales performance
- Contribute to cross-functional projects for international growth
Work Experience
- 4 years
Education
- Bachelor's degree
Languages
- English – Fluent
- German – Basic
- Polish – Basic
Benefits
Additional Allowances
- 13th month
Retirement Plans
- Pension scheme
Learning & Development
- Generous learning and development budget
Informal Culture
- Collaborative and informal work environment
Team Events
- Regular team events
Free or Subsidized Food
- Daily fresh lunch
Snacks & Drinks
- Drinks
- Healthy snacks
Career Advancement
- Career growth opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of LYNX and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Leading international sales teams for a FinTech platform, driving client retention and upsell. Commercial and data-driven leadership skills required. 13th month salary, generous L&D budget.
Requirements
- Commercial and people-oriented leadership
- Thrives in dynamic, international environment
- Strong coaching skills
- Data-driven mindset
- Focus on client value
- Focus on operational excellence
- Degree in Finance, Economics, or related field, or equivalent experience
- Solid understanding of brokerage products and services
- Solid understanding of end-to-end client lifecycle
- Fluent English (spoken and written)
- Strong business and commercial mindset
- Comfortable working with data, KPIs, and metrics
- Ownership and proactive improvement drive
- Experience in leadership, coaching, or team coordination
- Experience with retention, upsell, or cross-sell initiatives
- Experience in international or multi-market environment
- Additional German or Polish language skills
- Experience contributing to cross-functional projects (Sales, Marketing, Product)
Tasks
- Lead and inspire sales teams across multiple markets
- Ensure consistent execution and high-quality client interactions
- Act as a senior point of contact for complex client situations
- Drive improvements in sales processes and client experience
- Contribute to retention, upsell, and cross-sell initiatives
- Support go-to-market strategies in collaboration with Marketing
- Provide hands-on guidance in client conversations and objection handling
- Manage incident escalation for complex cases
- Monitor workload, capacity, and performance trends
- Identify risks and opportunities for improvement
- Coach and mentor team members through continuous feedback
- Conduct performance reviews and lead by example
- Design and implement quality control frameworks for sales calls
- Ensure adherence to internal guidelines and regulatory requirements
- Oversee customer fee change requests
- Ensure correct application, documentation, and communication of fee changes
- Build and maintain relationships with top-tier clients
- Act as a senior escalation point for top-tier clients
- Support the International Head of Marketing in commercial strategies
- Deliver structured, data-driven reporting on sales performance
- Contribute to cross-functional projects for international growth
Work Experience
- 4 years
Education
- Bachelor's degree
Languages
- English – Fluent
- German – Basic
- Polish – Basic
Benefits
Additional Allowances
- 13th month
Retirement Plans
- Pension scheme
Learning & Development
- Generous learning and development budget
Informal Culture
- Collaborative and informal work environment
Team Events
- Regular team events
Free or Subsidized Food
- Daily fresh lunch
Snacks & Drinks
- Drinks
- Healthy snacks
Career Advancement
- Career growth opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of LYNX and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
LYNX
Industry
FinancialServices
Description
LYNX helps you invest in yourself.
Not a perfect match?
- SumUp
TeleSales Team Lead(m/w/x)
Full-timeOn-siteExperiencedBerlin - Stripe
Sales Manager - Commercial(m/w/x)
Full-timeOn-siteSeniorBerlin - Adyen
Team Lead, Enterprise Sales DACH(m/w/x)
Full-timeOn-siteSeniorBerlin - CoreTylynt
Head of International Sales(m/w/x)
Full-timeOn-siteExperiencedBerlin - Adyen
Team Lead Business Development - Central & Northern Europe(m/w/x)
Full-timeOn-siteSeniorBerlin