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RaiseNow
last mo.

Team Lead Customer Success(m/w/x)

Berlin
Full-time, Part-timeRemoteSenior

Description

In this role, you will lead a team of Customer Success Managers, focusing on optimizing customer journeys and driving adoption. Your day-to-day responsibilities will include mentoring the team, managing customer portfolios, and leveraging data to enhance customer value and satisfaction.

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Requirements

  • •Technical background in business informatics or relevant work experience
  • •Several years of Customer Success or Client Services experience in SaaS, digital fundraising, or payment service provider environment, including 2-3 years in a leadership role
  • •Knowledge of SaaS, payment technologies, APIs, and integrations
  • •Familiarity with digital fundraising workflows, marketing automation, and customer engagement strategies
  • •Strong leadership skills with a focus on coaching and team development
  • •Independent and pragmatic approach with strategic thinking ability
  • •Experience working with multiple internal and external stakeholders
  • •Strong written and verbal command of English and German (C1)
  • •Strong command of French or Dutch

Education

Bachelor's degree

Work Experience

5 - 7 years

Tasks

  • •Lead and mentor a team of 4 Customer Success Managers
  • •Drive team growth in relationship management and adoption strategies
  • •Foster a proactive, customer-centric team culture
  • •Conduct 1:1s, performance reviews, and coaching
  • •Support CSMs in managing portfolios of emerging and free customers
  • •Leverage data-driven insights to ensure value realization
  • •Track account health and identify churn risks
  • •Identify expansion opportunities proactively
  • •Optimize onboarding and adoption processes
  • •Enhance self-service resources like tutorials and webinars
  • •Provide technical guidance and support escalations
  • •Deliver best practices in digital fundraising and campaign strategy
  • •Track team performance through KPIs
  • •Analyze team portfolio using data-driven analysis

Languages

English – Business Fluent

German – Business Fluent

French – Basic

Dutch – Basic

Benefits

Flexible Working

  • •Flexible work schedules

More Vacation Days

  • •5 weeks paid annual leave
  • •Additional PTO days
  • •Yearly educational leave

Workation & Sabbatical

  • •Sabbatical options
  • •Workation per year
  • •Temporary working abroad options

Mental Health Support

  • •Free access to psychological counselling

Startup Environment

  • •Short decision paths
  • •Innovative working environment

Job Security

  • •Transparent communication

Team Events

  • •Regular team events

Informal Culture

  • •Culture of transparency, trust, and mutual respect

Purpose-Driven Work

  • •Project autonomy

Mentorship & Coaching

  • •Space for personal development
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of RaiseNow and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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