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N8
n8n
last mo.

Customer Success Lead(m/w/x)

Berlin
Full-timeWith Home OfficeSenior
AI/ML

Description

As a Customer Success Lead, you will shape the future of customer engagement by building processes and leading a team of Customer Success Managers. This role involves collaborating with various teams to ensure a seamless customer journey while driving impactful results.

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Requirements

  • •2+ years of people management experience
  • •10+ years of experience in customer-facing roles
  • •Proven ability to collaborate cross-functionally
  • •Tech industry experience
  • •Bachelor’s degree in a technical or engineering field
  • •Experience leading remote teams
  • •Familiarity with AI and automation tools
  • •Startup or scale-up experience

Education

Bachelor's degree

Work Experience

10 years

Tasks

  • •Manage a team of Customer Success Managers in EMEA
  • •Develop and refine processes, playbooks, and automations for customer impact
  • •Plan territory for CSMs, balancing current and future business needs
  • •Establish an operating cadence focused on top customer priorities
  • •Attract and develop top talent to meet customer needs
  • •Embed automation and scalable practices for CSM productivity
  • •Provide regular feedback and support career progression for team members
  • •Build collaborative partnerships with Sales, Product, and Support teams
  • •Advocate for customers internally and influence decision-making
  • •Handle conflicts and complex conversations with empathy
  • •Communicate ideas and direction transparently to the team
  • •Establish an operating rhythm for onboarding and value realization
  • •Analyze data to improve performance and coach the team

Languages

English – Business Fluent

Benefits

Competitive Pay

  • •Competitive compensation
  • •Ownership
  • •Financial security

Flexible Working

  • •Work/life balance
  • •Remote-first work

More Vacation Days

  • •30 days of vacation

Healthcare & Fitness

  • •Health & wellness

Retirement Plans

  • •Pension contributions

Other Benefits

  • •Company-paid disability insurance
  • •Life insurance
  • •Transparency

Career Advancement

  • •Career growth

Learning & Development

  • •€1K annual training budget

Social Impact

  • •Giving back

Additional Allowances

  • •$100 monthly for projects
  • •Unlimited AI budget

Informal Culture

  • •Ambitious but kind culture
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